Troubleshooting Mouse Problems

Troubleshooting Mouse Problems

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In this document:
Making the mouse cursor faster, more visible, or click better
The mouse pointer stops moving periodically
The mouse does not work at all
This document provides general information about using a scrolling mouse and troubleshooting mouse problems.
Making the mouse cursor faster, more visible, or click better
The mouse settings need to be adjusted in Windows. For more information, refer to the HP support document HP and Compaq PCs - Mouse Features and Settings .

The mouse pointer stops moving periodically
If the mouse stops moving from time to time, the mouse needs cleaned.

If you have an optical mouse, clean the small plastic lens on the underside of the mouse with a damp cloth.
If you have a rollerball-style mouse, clean the rollerball and rollers. For more information, refer to the HP support document HP and Compaq Desktop PCs - Cleaning your Desktop PC .

The mouse does not work at all
Perform the following steps, in order, until a solution is found:

NOTE: This document does not cover DOS. Most mice are not compatible with DOS unless a special driver is used.

If the mouse is a PS/2 Mouse (the round connector on the end of the cable), make sure the mouse is connected to the mouse port, not the keyboard port. The colors of the cable plugs and the colors of the connector labels should match. Reconnect the mouse and keyboard cables only when the computer is off.
With the computer off, connect a regular PS/2 or serial mouse in place of the scroll mouse to see if there is something wrong with the computer or the identification of the mouse. If the regular mouse is not found or does not work, then the issue is not with the mouse but with serial or PS/2 port. If the mouse functions properly after the computer is turned on, then continue using the following step.
Use the recovery process to restore the mouse drivers. Use the HP Support document Restoring Original Drivers and Software for more information.
Try the mouse in another PC with Windows. If the mouse fails, it is probably bad and should be replaced.