Troubleshooting

Troubleshooting

How to troubleshoot situations where you cannot complete MSN sign-up or connect to SSL secured (128-Bit) Web sites by using Internet Explorer in Windows XPView products that this article applies to.Article ID : 813444 Last Review : July 18, 2006 Revision : 2.6 On This PageINTRODUCTION
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MORE INFORMATION
Delete the temporary Internet filesConfigure security, content, and advanced settings in Internet ExplorerVerify that the date and time settings on your computer are correct

Verify that your computer is using 128-bit encryption
Use System Restore to return your computer to a previous state
Verify the configuration of your third-party firewall or antivirus programs
Use the System File Checker (Sfc.exe) tool to scan all Windows File Protection (WFP)-protected files
Verify that the Microsoft Cryptographic Services service is started
Re-register .dll files
Create a new user profile

INTRODUCTION
This article describes how to troubleshoot situations where you cannot connect to SSL Secured (128-Bit) Web sites (https://) by using Microsoft Internet Explorer in Windows XP.

Note Search the Microsoft Knowledge Base for information about your specific issue before you follow these steps. If you are receiving a specific error message or behavior, search the Microsoft Knowledge Base by using the text of the error message and a description of the issue or behavior. To search the Microsoft Knowledge Base, visit the following Microsoft Web site: http://support.microsoft.com (http://support.microsoft.com/)To troubleshoot situations where you cannot connect to SSL Secured (128-Bit) Web sites by using Internet Explorer, use the following methods in the order that they are presented. After each method, use Internet Explorer to try to connect to a SSL Secured (128-Bit) Web site and determine if the problem is resolved. If you can connect to the SSL Secured (128-Bit) Web site, you do not have to use the following methods. If the problem is not resolved, go to the next method.

MORE INFORMATION
Delete the temporary Internet filesTo delete the temporary Internet files, follow these steps:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options, and then click the General tab.
3. Under Temporary Internet files, click Delete Cookies.
4. Click OK when you are prompted to confirm the deletion.
5. Click Delete Files.
6. Click OK when you are prompted to confirm the deletion.
7. Under History, click Clear History.
8. Click Yes when you are prompted to delete your history of visited Web sites.
9. Click OK. Configure security, content, and advanced settings in Internet ExplorerTo configure security, content, and advanced settings in Internet Explorer, follow these steps:
1. Configure the security settings for the Trusted sites zone in Internet Explorer. To do this, follow these steps: a. In Internet Explorer, on the Tools menu, click Internet Options, and then click the Security tab. b. Click Trusted sites, and then click Default Level. c. Add the SSL Secured (128-Bit) Web site to the Trusted sites zone. To do this, click Sites, type the URL of the site in the Add this Web site to the zone box, click Add, click OK, and then click Apply.
2. Clear the Secure Sockets Layer (SSL) state and AutoComplete history. To do this, follow these steps:a. Click the Content tab. b. Under Certificates, click Clear SSL State. c. Click OK when you receive the message that the SSL cache was successfully cleared. d. Under Personal information, click AutoComplete. e. Under Clear AutoComplete history, click Clear Forms, and then click OK when you are prompted to confirm the operation. f. Click Clear Passwords, click OK when you are prompted to clear all previously saved passwords, and then click OK two times.
3. Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0. To do this, follow these steps: a. Click the Advanced tab. b. Under Security in the Settings box, select the Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and then click OK. Verify that the date and time settings on your computer are correctTo verify that your computer is configured with the correct date and time settings, follow these steps:
1. Click Start, and then click Control Panel.
2. Click Date, Time, Language, and Regional Options, and then click Date and Time.
3. Click the Date & Time tab. 4. Make sure that the date and time settings are configured to use the current date and time, and then click OK. ack to the topVerify that your computer is using 128-bit encryptionTo verify that your computer is using 128-bit encryption, follow these steps: 1. Start Internet Explorer.
2. On the Help menu, click About Internet Explorer.
3. The level of encryption on your computer appears next to the words Cipher Strength. Verify that the Cipher Strength value appears as 128-bit.
4. Click OK. Use System Restore to return your computer to a previous stateThe System Restore feature in Windows XP takes a "snapshot" of critical system files and some program files and stores this information as restore points. You can use these restore points to return Windows XP to a previous state.For additional information about how to use restore points to return Windows XP to a previous state, click the following article number to view the article in the Microsoft Knowledge Base: 306084 (http://support.microsoft.com/kb/306084/) How to restore the operating system to a previous state in Windows XP Back to the topVerify the configuration of your third-party firewall or antivirus programsMake sure that third-party firewall or antivirus programs that are installed on your computer are configured correctly and are not preventing you from connecting to security-enhanced Web sites. For more information, see the product documentation, or contact the program vendor.For information about how to contact your software vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base: 65416 (http://support.microsoft.com/kb/65416/) Hardware and Software Third-Party Vendor Contact List, A-K 60781 (http://support.microsoft.com/kb/60781/) Hardware and Software Third-Party Vendor Contact List, L-P 60782 (http://support.microsoft.com/kb/60782/) Hardware and Software Third-Party Vendor Contact List, Q-Z Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. Use the System File Checker (Sfc.exe) tool to scan all Windows File Protection (WFP)-protected filesUse System File Checker with the /scannow parameter to immediately scan and verify the versions of all the system files that Windows File Protection helps protect. If System File Checker discovers that such a file was overwritten, it retrieves the correct version of the file from the cache folder (Systemroot\System32\Dllcache) or from the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker.To run System File Checker with the /scannow parameter, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type sfc /scannow, and then press ENTER. For more information about System File Checker, click the following article number to view the article in the Microsoft Knowledge Base: 310747 (http://support.microsoft.com/kb/310747/) Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe) Verify that the Microsoft Cryptographic Services service is startedTo verify that the Cryptographic Services service is started, or to start it if it is not already started, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type net start cryptsvc, and then press ENTER.
4. Type exit to quit Command Prompt. Re-register .dll filesRe-register the following .dll files:Softpub.dllWintrust.dll Initpki.dllDssenh.dll Rsaenh.dll Gpkcsp.dllSccbase.dllSlbcsp.dll Cryptdlg.dllTo re-register these files, follow these steps:
1. Click Start, and then click Run.
2. In the Open box, type cmd, and then click OK.
3. At the command prompt, type the following lines and press ENTER after each line:regsvr32 softpub.dllregsvr32 wintrust.dll regsvr32 initpki.dllregsvr32 dssenh.dll regsvr32 rsaenh.dll regsvr32 gpkcsp.dllregsvr32 sccbase.dllregsvr32 slbcsp.dll regsvr32 cryptdlg.dll
4. Click OK when you receive the message that DllRegisterServer in FileName succeeded.
5. Type exit. Create a new user profileYou may not be able to locate SSL Secured (128-Bit) Web sites if your Windows user profile is damaged. To troubleshoot, log on to the computer as another user and try to connect to a SSL Secured (128-Bit) Web site. If you can connect to SSL Secured (128-Bit) Web sites when you are logged in as a different user, your user profile may be corrupted. To resolve the problem, back up the information and settings that you want from your profile (for example, the My Documents and Favorites folders), and then delete the damaged profile.To delete a user profile, follow these steps:
1. Log on to the computer as Administrator or as a member of the Administrators group.
2. Click Start, and then click Control Panel.
3. Click Performance and Maintenance, and then click System.
4. Click the Advanced tab, and then under User Profiles, click Settings.
5. In the Profiles stored on this computer list, click the user profile that you want to delete, and then click Delete.
6. Click Yes when you are prompted to confirm the deletion.
7. Click OK two times, and then quit Control Panel.
8. Log off the computer as Administrator, and then log on as the user.Windows creates a new profile for the user. Note Alternatively, you may want to create a new user, and then copy the data from your old profile to the profile of the new user.For more information about how to do this, click the following article number to view the article in the Microsoft Knowledge Base: 811151 (http://support.microsoft.com/kb/811151/) How to copy data from a corrupted user profile to a new profile
*************** HOW CAN YOU SPEED UP YOUR WINDOWS XP ********************* Speed up XP

STEP NO.1
Delete cookies and Files via Internet options or disk clean up from start>>all programs>>accessories>>system tools>>disk cleanup on C: Drive>>delete Internet Files, Downloaded program Files and recycle bin>>OK

STEP NO.2
Access windows task manager>>look into processes Tab>>Analyze the processes which are using a great amount of CPU usage>> Identify the process that is using one of the highest CPU usage which a possible application that is responsible for making the computer slow. Disable that application using msconfig>>load start up items or even services to prove the functionality of the isolation of the Application that is the cause for the poor performance. Once you have identified the program, you could also uninstall the application be it a third party S/W.

STEP NO.3
Optimize the virtual memory>>start>>Right click on My Computer>>Properties>>Advanced>>Settings in Performance>>Advanced>>Change>> Make sure the C: Drive is highlighted, make sure the Initial size is (Amount of RAM multiplied by 2) and the maximum size is (Amount of RAM multiplied by 3) for e.g.: if RAM is 1GB=1024MB>>initial size is 1024*2=2048MB and the maximum size is 1024*3=3072MBSET>>OK>>APPLY>>OK>>APPLY>>OK

STEP NO.4
Delete XP's Prefetch folder files to improve system performanceYou can quickly see what Windows XP is prefetching for you. Click Start >> My Computer>>C: Drive>>WINDOWS>>Prefetch>>Delete all the files listed in the Prefetch folder.

STEP NO.5
Here's a great tip to speed up your browsing of Windows XP machines. It is actually a fix to a bug that by default of a normal Windows XP setup that scans shared files for Scheduled Tasks. And its turns out that you can experience a delay as long as 30 seconds when you try to view shared files across a network from as Windows XP is using the extra time to search the remote computer for any Scheduled Tasks. Note that though the fix is originally intended for only those affected, Windows XP users will experience that actual browsing speed of both the Internet & Windows Explorers improving significantly after applying it since it doesn’t search for Scheduled Tasks anymore. Here's how: cand delete it after taking a back up of the same to the desktop.This is key that instructs Windows to search for Scheduled Tasks. If you like you may want to export the exact branch so that you can restore the key if necessary. This fix is so effective that it doesn't require a reboot and you can almost immediately determine yourself how much it speeds up your browsing processes.

STEP NO.6
Locate any hardware as the possible slow down of your computer. Make sure you disconnect them before you begin isolating the culprit Hardware.//
******************** CONFIGURING NORTON ********************************
SYMTOMSWhen you try to view a Web page in normal mode, you may receive the following error message: The Page cannot be displayedBut Internet works perfectly fine in Safe mode with Networking

RESOLUTIONTo resolve this problem with Internet Explorer that works fine in safe mode but does not work in Normal Mode.
1. Open Norton Internet Security from All Programs or Task Bar.
2. Click on Personal Firewall and click Configure to check Advanced options
3. Click on the Advanced options for the general rules to be resetted.
4. Click on general Button to give access to all blocked incoming and outgoing connections.
5. Double click each blocked entry and select Permit to allow all the connections
6. Press OK after allowing all the connections. Now click on the Programs Tab and click Program Scan, which will scan all the exe’s that connect to Internet. Norton will rebuild it’s Database and will trust all the programs scanned in the trusted list to allow all the incoming and outgoing connections.
7. Once scan is complete restart the computer and try to go online. While connecting to internet Norton will give some pop up’s for allowing access to internet. So suggest customer’s to visit all trusted web sites and allow the exe’s to be to allowed for proper access.
8. If still not able to go online try to remove Norton from Add/Remove Programs (XP) or Programs and Features(Vista) and then try to connect. Still if connection is not stablished create a new user profile as might be some VXD’s of Norton are still loading and blocking access to Web sites.Normal removal of Norton gives you a message about Supervisor Password or cannot remove from Add/Remove or Program and Features then we need to do a Manual Uninstall of Norton.• Boot Computer in Safe Mode With Networking• Download Norton removal Tool and save it on C: Drivehttp://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039• Boot computer to Safe Mode and delete the below mentioned folders
1. My Computer -> C Drive -> Program Files -> Norton
2. My Computer -> C Drive -> Program Files -> Symantec
3. My Computer -> C Drive -> Program Files -> Symantec Client Security
4. My Computer -> C Drive -> Program Files -> Common Files -> Symantec Shared• Boot computer in Normal Mode and run the Norton Removal Tool saved in C Drive for complete uninstallation of Registry keys of Norton.• Now try to go online and if it does not work create a new user account and transfer the Data to new User Account.• If none of them works we need to Run a complete Recovery of the Computer.For Screenshots: http://www.leeindy.com/ ****************************************************************************************** All IMPORTANT POP3 AND SMTP SERVER LIST
There are some useful POP3 and SMTP servers name that can help us while installing an Email Account in Outlook or Outlook Express. POP3 SMTP Mail Servers for popular Internet Service Providers1&1
incoming mail server: pop.1and1.com1&1 outgoing mail server: smtp.1and1.com

Adelphia Cable incoming mail server: mail.adelphia.net
Adelphia Cable outgoing mail server: mail.adelphia.net

AT&T WorldNet incoming mail server: postoffice.worldnet.att.net
AT&T WorldNet outgoing mail server: mailhost.worldnet.att.net

AOL outgoing mail server: smtp.aol.com

BellSouth incoming mail server: mail.bellsouth.net
BellSouth outgoing mail server: mail.bellsouth.net

BlueLight incoming mail server: mail.bluelight.net
BlueLight outgoing mail server: smtp.bluelight.net

Cableone incoming mail server: mail.cableone.net
Cableone outgoing mail server: authmail.cableone.net

Charter incoming mail server: pop.charter.net
Charter outgoing mail server: smtp.charter.net

Comcast incoming mail server: mail.comcast.net
Comcast outgoing mail server: smtp.comcast.net

Compaq.net incoming mail server: pop3.compaq.net
Compaq.net outgoing mail server: smtp.compaq.net

Compuserve incoming mail server: pop.compuserve.com
Compuserve outgoing mail server: smtp.compuserve.com

Cox incoming mail server: pop.east.cox.net, pop.central.cox.net, pop.west.cox.net
Cox outgoing mail server: smtp.east.cox.net, smtp.central.cox.net, smtp.west.cox.net

Cypress Communications outgoing mail server: smtp.cypresscom.net

Dotster incoming mail server: pop.registerapi.com
Dotster outgoing mail server: smtpauth.registerapi.com

Earthlink incoming mail server: pop.earthlink.net
Earthlink outgoing mail server: mail.earthlink.net, smtpauth.earthlink.net

GoDaddy incoming mail server: mail.godaddy.com
GoDaddy outgoing mail server: use your ISP's SMTP mail server

Google GMail incoming mail server: pop.gmail.com
Google GMail outgoing mail server: smtp.gmail.com

Juno incoming mail server: pop.juno.com
Juno outgoing mail server: smtp.juno.com

Lycos incoming mail server: pop.mail.lycos.com
Lycos outgoing mail server: smtp.mail.lycos.com

or your
ISP's SMTPMac.com incoming mail server: mail.mac.com
Mac.com outgoing mail server: smtp.mac.com

Mail.com incoming mail server: pop1.mail.com
Mail.com outgoing mail server: use your ISP's SMTP mail server

Mindspring incoming mail server: pop.mindspring.com
Mindspring outgoing mail server: smtp.mindspring.com

Mpower Communications incoming mail server: pop.mpowercom.net
Mpower Communications outgoing mail server: smtp.mpowercom.netMSN incoming mail server: pop3.email.msn.comMSN outgoing mail server: smtp.email.msn.com(cannot send pop3 email from other domains)

Netscape incoming mail server: pop3.isp.netscape.com
Netscape outgoing mail server: smtp.isp.netscape.com

NetZero incoming mail server: pop.netzero.net
NetZero outgoing mail server: smtp.netzero.net

PacBell incoming mail server: postoffice.pacbell.net
PacBell outgoing mail server: mail.pacbell.net

Pacifier outgoing mail server: smtp.pacifier.com

Prodigy incoming mail server: pop.prodigy.net
Prodigy outgoing mail server: smtp.prodigy.net

RLWD Web Services incoming mail server: mail.yourfulldomainname
RLWD Web Services outgoing mail server: smtpout.secureserver.net

Rediff incoming mail server: pop.rediffmailpro.com
Rediff outgoing mail server: smtp.rediffmailpro.com

SBC Global Ameritech incoming mail server: pop.ameritech.yahoo.com
SBC Global Ameritech outgoing mail server: smtp.ameritech.yahoo.com

SBC Global Flash incoming mail server: pop.flash.yahoo.com
SBC Global Flash outgoing mail server: smtp.flash.yahoo.com

SBC Global NVBell incoming mail server: pop.nvbell.yahoo.com
SBC Global NVBell outgoing mail server: smtp.nvbell.yahoo.com

SBC Global Pacbell incoming mail server: pop.pacbell.yahoo.com
SBC Global Pacbell outgoing mail server: smtp.pacbell.yahoo.com

SBC Global Prodigy incoming mail server: pop.sbcglobal.net
SBC Global Prodigy outgoing mail server: smtpauth.prodigy.net

SBC Global SNet incoming mail server: pop.snet.yahoo.com
SBC Global SNet outgoing mail server: smtp.snet.yahoo.com

SBC Global SWBell incoming mail server: pop.swbell.yahoo.com
SBC Global SWBell outgoing mail server: smtp.swbell.yahoo.com

SBC Global Wans incoming mail server: pop.wans.yahoo.com
SBC Global Wans outgoing mail server: smtp.wans.yahoo.com

SBC Global Yahoo! incoming mail server: pop.sbcglobal.yahoo.com
SBC Global Yahoo! outgoing mail server: smtp.sbcglobal.yahoo.com

Seanet incoming mail server: pop.seanet.com
Seanet outgoing mail server: mx.seanet.com

ServNet outgoing mail server: mx.serv.net

SpeakEasy incoming mail server: mail.speakeasy.net
SpeakEasy outgoing mail server: mail.speakeasy.net

SprintPCS incoming mail server: pop.sprintpcs.com
SprintPCS outgoing mail server: smtp.sprintpcs.com

Sprynet incoming mail server: pop.sprynet.com
Sprynet outgoing mail server: smtp.sprynet.com

Starpower incoming mail server: pop.starpower.net
Starpower outgoing mail server: smtp.starpower.net

The River outgoing mail server: mail.theriver.com

Time Warner – Road RunnerServer names change regionally.For example, in South Carolina, useincoming mail server: pop-server.carolina.rr.comoutgoing mail server: smtp-server.carolina.rr.comFor example, in Southern California, useincoming mail server: pop-server.socal.rr.comoutgoing mail server: smtp-server.socal.rr.comMore Time Warner – Road Runner pop3 and smtp mail serversUSA.net incoming mail server: pop.netaddress.comUSA.net outgoing mail server: smtp.postoffice.net

Verizon incoming mail server: incoming.verizon.net
Verizon outgoing mail server: outgoing.verizon.net
More Verizon pop3 and smtp mail server informationVisiNet incoming mail server: pop.visinet.netVisiNet outgoing mail server: smtp.visinet.netWHRO.net incoming mail server: mail.whro.netWHRO.net outgoing mail server: mail.whro.netYahoo incoming mail server: pop.mail.yahoo.comYahoo outgoing mail server: smtp.mail.yahoo.com