Setting Up a Fingerprint Reader
___________________________________________________
Identifying the fingerprint reader
A fingerprint reader provides extra security for the PC. The VeriSoft Access Manager by Bioscrypt uses the fingerprint reader to identify the user, and controls access to Windows or other secure systems. Instead of typing a User ID and password, you can move your finger across a sensor to logon or start commonly used applications. Verisoft Access Manager can manage all of your different secure accounts and the required user names and passwords by recognizing your fingerprint.
On notebook PCs, the fingerprint reader is a small metallic sensor located near the keyboard or display. By swiping your finger perpendicular to the metallic sensor you can logon to the PC, a network, or open a program.
Before you can use the fingerprint reader, you must set up the fingerprint reader by registering your fingerprint with the Access Manager.
Set up the fingerprint reader
To set up the fingerprint reader to recognize a user, the user must have a logon account on the PC and the account must have a password. Multiple users can be registered for the fingerprint reader if each has their own user account.
In Windows, double-click the VeriSoft Access Manager icon in the notification area of the taskbar to open the My Identity window.
Alternately, click Start > All programs > Verisoft > My Identity.
Click Log On to open the VeriSoft Logon Wizard. Click Next to begin.
Enter the User's Windows password in the Password field on the Introduce Yourself page, and click Next.
If you have successfully logged on to Windows, click Finish to close the wizard.
Click Register Fingerprints on the My Identity window, to open the VeriSoft Logon Wizard. Click Next to begin.
Select a finger shown on the hand graphic, and then slowly swipe your finger across the sensor. One of the squares below the hand graphic will change color when the scan is accepted. A message displays if the scan is not accepted.
Swipe the same finger across the sensor again until all four squares change color, then click Next to register the finger print.
If you need to start over during the fingerprint registration process, right-click the highlighted finger on the screen and then click Start Over.
If prompted to register a second fingerprint, click a different finger on the hand graphic, and then repeat steps 5 and 6.
After using the Registration Wizard to registered at least 2 fingers, click Finish.
To set up the fingerprint reader for a different Windows user, log on to Windows as that user and then repeat steps 1 through 8.
After registering your fingerprint you can log off and then use your registered fingers to log on to Windows.
Using Fingerprint reader before registering
If you swipe your finger across the fingerprint reader before it is set up, the Access Manager opens a logon wizard window and prompts you for information. You must enter your user name, and the required password.
Wednesday, July 25, 2007
Resolving Microphone Problems
Resolving Microphone Problems
___________________________________________________
In this document:
Using this document to troubleshoot microphone issues
Test your equipment
There is no sound or signal when recording
Check the connections
Check microphone settings
Ensure correct recording device is selected
Remove duplicate soundcard entries from Device Manager
Resolving microphone failure with Internet software (chat rooms)
Fix feedback, noise, and static problems
This document pertains to Notebook PCs with Windows Vista.
Using this document to troubleshoot microphone issues
This document provides solutions to a variety of microphone/recording problems. This document is divided up into sections that deal with individual issues. Before performing any of the solutions in this document, test your equipment. After testing your equipment, select the document section that applies to your issue and follow the instructions.
Changes in software, settings or drivers can cause a microphone to stop working. If your microphone recently stopped working, you may need to use Microsoft's System Restore feature to correct the problem. For more information, see Related links .
Test your equipment
To troubleshoot microphone recording problems, follow the steps below, depending upon using an internal or external microphone.
Test the internal microphone
The internal microphone is located near the top of the notebook LCD display or near the bottom of the LCD near the hinge. Use the following best practices to capture sound more easily:
Adjust the notebook screen to place the microphone in the best direction for receiving sound.
Speak directly into the microphone. Avoid speaking away from the microphone.
When using the internal microphone, choose an environment without background noise.
Test the external microphone
Verify that the microphone port and microphone is working properly.
Test the microphone on a known, working portable tape recorder, another computer or device that accepts the microphone connector.
If the microphone successfully records the voice, test the computer's record function. If the microphone does not work properly on another PC or tape recorder try using a different microphone.
Test the computer's record function
Follow the steps below to verfy that the computer's recording program works properly.
Click Start > All Programs > Accessories > Sound Recorder.
Click Record and speak into the microphone. Save the file to an easily-accessible location, such as the desktop.
To play back the recorded sound, open the file using Windows Media Player.
If the recorded sound does not play back, continue to the next section of this document.
There is no sound or signal when recording
If, when recording with a microphone, no sound or signal is recorded, use the following steps to resolve this issue.
Check the connections
Verify the microphone (if external) is plugged into the correct jack in the front or side of the computer.
If the microphone is connected to the correct jack and there is still no sound, try unplugging the connector about 1mm, so that the connector is sitting loosely in the jack. It is possible your microphone's connector does not match up correctly with the sound card jack. If this does not resolve the problem, push the connector firmly into the jack and go to the next step.
Check microphone settings
Follow the steps below to verify the microphone's settings in Windows Vista:
Right-click the Sound icon in the system taskbar, beside the clock. Select Recording Devices from the drop-down menu.
When the Sound window opens to the Recording tab, select Microphone. The Microphone entry should say that it is working, and there should be a meter beside the entry.
Tap the plastic above the display gently. The meter should respond to the sound stimulus by rising and falling.
If the microphone is not working, or if the meter is not present, or does not seem to respond to sound input, follow the steps below:
Click Properties. The Microphone Properies window appears.
Make sure that the device is enabled in the Device usage dropdown menu on the General tab.
Click the Levels tab. Set the microphone volume to 100.
Click the Advanced tab. Make sure that all checkboxes in this window are have checks in them.
Click Apply, then OK. Close the windows.
Try recording again to see if the problem is resolved. If there is still no sound, continue to the next step.
Ensure correct recording device is selected
Access sound properties:
Click Start > Control Panel > Hardware and Sound > Sound. The Sound window appears.
On the Playback tab, select the SPDIF Interface, or audio device.
On the Recording tab, select the Audio device that is installed on the computer. It should be the same as the listing under Sound Playback.
Click OK, and close the Sound window.
Try recording again to see if the problem is resolved. If there is still no sound, continue to the next step.
Remove duplicate soundcard entries from Device Manager
If there are multiple soundcard entries in the Device Manager, they may conflict with one another. Follow the steps below to determine if conflicts exist, and remove duplicate entries.
Click Start > Control Panel > Hardware and Sound > Device Manager. If prompted, permit the action to continue.
Click the plus (+) sign next to Sound, video and game controllers in the list and check for other soundcard entries that have the exact same name.
If there are duplicate entries, select them one by one. Right-click each duplicate and select Remove until they are all removed.
Click on the Scan for hardware changes button in the Device Manager taskbar. Windows Vista will scan your system's hardware and supply default drivers where needed.
Try recording again to see if the problem is resolved. If there is still no sound, continue to the next step.
Resolving microphone failure with Internet software (chat rooms)
There are many reasons why voice may not work over the Internet. These reasons will vary based on the voice carrying software that you are trying to use. Typically, Internet connections that use a proxy server or firewall will not work.
If the microphone can record sounds into the computer, then it is capable of working with software that carries voice over the Internet. Test the microphone to see if it is functioning properly. If it is functioning properly, then the issue is probably a setting or capability in the chatting software. If it is not working, then use the other sections in this document to resolve your issue.
Fix feedback, noise, and static problems
If microphone boost is selected, noise can interfere with recording. Use the following steps to check for and disable the microphone boost setting:
Right-click the Sound icon in the system taskbar, beside the clock. Select Recording Devices from the drop-down menu.
When the Sound window opens to the Recording tab, select Microphone. Then click the Properties button. The Microphone Properties window appears.
Select the Advanced tab.
Under Default Format, select the lowest sample rate and bit depth available, such as 2 channel, 16 bit, 48000 Hz (DVD Quality).
Click the Close button and exit out of all windows.
Try using the micrphone again to see if the problem is resolved.
___________________________________________________
In this document:
Using this document to troubleshoot microphone issues
Test your equipment
There is no sound or signal when recording
Check the connections
Check microphone settings
Ensure correct recording device is selected
Remove duplicate soundcard entries from Device Manager
Resolving microphone failure with Internet software (chat rooms)
Fix feedback, noise, and static problems
This document pertains to Notebook PCs with Windows Vista.
Using this document to troubleshoot microphone issues
This document provides solutions to a variety of microphone/recording problems. This document is divided up into sections that deal with individual issues. Before performing any of the solutions in this document, test your equipment. After testing your equipment, select the document section that applies to your issue and follow the instructions.
Changes in software, settings or drivers can cause a microphone to stop working. If your microphone recently stopped working, you may need to use Microsoft's System Restore feature to correct the problem. For more information, see Related links .
Test your equipment
To troubleshoot microphone recording problems, follow the steps below, depending upon using an internal or external microphone.
Test the internal microphone
The internal microphone is located near the top of the notebook LCD display or near the bottom of the LCD near the hinge. Use the following best practices to capture sound more easily:
Adjust the notebook screen to place the microphone in the best direction for receiving sound.
Speak directly into the microphone. Avoid speaking away from the microphone.
When using the internal microphone, choose an environment without background noise.
Test the external microphone
Verify that the microphone port and microphone is working properly.
Test the microphone on a known, working portable tape recorder, another computer or device that accepts the microphone connector.
If the microphone successfully records the voice, test the computer's record function. If the microphone does not work properly on another PC or tape recorder try using a different microphone.
Test the computer's record function
Follow the steps below to verfy that the computer's recording program works properly.
Click Start > All Programs > Accessories > Sound Recorder.
Click Record and speak into the microphone. Save the file to an easily-accessible location, such as the desktop.
To play back the recorded sound, open the file using Windows Media Player.
If the recorded sound does not play back, continue to the next section of this document.
There is no sound or signal when recording
If, when recording with a microphone, no sound or signal is recorded, use the following steps to resolve this issue.
Check the connections
Verify the microphone (if external) is plugged into the correct jack in the front or side of the computer.
If the microphone is connected to the correct jack and there is still no sound, try unplugging the connector about 1mm, so that the connector is sitting loosely in the jack. It is possible your microphone's connector does not match up correctly with the sound card jack. If this does not resolve the problem, push the connector firmly into the jack and go to the next step.
Check microphone settings
Follow the steps below to verify the microphone's settings in Windows Vista:
Right-click the Sound icon in the system taskbar, beside the clock. Select Recording Devices from the drop-down menu.
When the Sound window opens to the Recording tab, select Microphone. The Microphone entry should say that it is working, and there should be a meter beside the entry.
Tap the plastic above the display gently. The meter should respond to the sound stimulus by rising and falling.
If the microphone is not working, or if the meter is not present, or does not seem to respond to sound input, follow the steps below:
Click Properties. The Microphone Properies window appears.
Make sure that the device is enabled in the Device usage dropdown menu on the General tab.
Click the Levels tab. Set the microphone volume to 100.
Click the Advanced tab. Make sure that all checkboxes in this window are have checks in them.
Click Apply, then OK. Close the windows.
Try recording again to see if the problem is resolved. If there is still no sound, continue to the next step.
Ensure correct recording device is selected
Access sound properties:
Click Start > Control Panel > Hardware and Sound > Sound. The Sound window appears.
On the Playback tab, select the SPDIF Interface, or audio device.
On the Recording tab, select the Audio device that is installed on the computer. It should be the same as the listing under Sound Playback.
Click OK, and close the Sound window.
Try recording again to see if the problem is resolved. If there is still no sound, continue to the next step.
Remove duplicate soundcard entries from Device Manager
If there are multiple soundcard entries in the Device Manager, they may conflict with one another. Follow the steps below to determine if conflicts exist, and remove duplicate entries.
Click Start > Control Panel > Hardware and Sound > Device Manager. If prompted, permit the action to continue.
Click the plus (+) sign next to Sound, video and game controllers in the list and check for other soundcard entries that have the exact same name.
If there are duplicate entries, select them one by one. Right-click each duplicate and select Remove until they are all removed.
Click on the Scan for hardware changes button in the Device Manager taskbar. Windows Vista will scan your system's hardware and supply default drivers where needed.
Try recording again to see if the problem is resolved. If there is still no sound, continue to the next step.
Resolving microphone failure with Internet software (chat rooms)
There are many reasons why voice may not work over the Internet. These reasons will vary based on the voice carrying software that you are trying to use. Typically, Internet connections that use a proxy server or firewall will not work.
If the microphone can record sounds into the computer, then it is capable of working with software that carries voice over the Internet. Test the microphone to see if it is functioning properly. If it is functioning properly, then the issue is probably a setting or capability in the chatting software. If it is not working, then use the other sections in this document to resolve your issue.
Fix feedback, noise, and static problems
If microphone boost is selected, noise can interfere with recording. Use the following steps to check for and disable the microphone boost setting:
Right-click the Sound icon in the system taskbar, beside the clock. Select Recording Devices from the drop-down menu.
When the Sound window opens to the Recording tab, select Microphone. Then click the Properties button. The Microphone Properties window appears.
Select the Advanced tab.
Under Default Format, select the lowest sample rate and bit depth available, such as 2 channel, 16 bit, 48000 Hz (DVD Quality).
Click the Close button and exit out of all windows.
Try using the micrphone again to see if the problem is resolved.
No Audio from DVD, CD, or VCD
No Audio from DVD, CD, or VCD
___________________________________________________
Description
No sound is heard from the internal or external speakers. The notebook may also seem slow to respond due to hard disk performance. This behavior occurs after the notebook has resumed from standby or hibernate.
In the Device Manager, the properties of the IDE channel to which the drive is connected, under the Advanced Settings tab, may show that the current transfer mode for the drive is PIO Mode.
Solution
Examine the properties for the Primary IDE channel:
Click Start > Control Panel > System.
Click the Hardware folder tab, then the Device Manager button.
Click the + sign to expand the IDE ATA/ATAPI controllers section.
Double-click Primary IDE Channel Properties.
Click the Advanced Properties folder tab.
Examine the Current Transfer Mode setting for Device 1. If it is set to PIO, exit the Properties screen and proceed to step 7. If not, refer to the Fixing Sound Problems document below.
On the Device Manager screen, right-click on Primary IDE Channel. Select Uninstall.
Close the Device Manager window and reboot your notebook PC.
Repeat steps 1-5. The Current Transfer Mode setting for Device 1 should now read, Multi Word DMA Mode 2.
Related Links
Fixing Sound Problems
Obtaining Software and Drivers
Microsoft - PIO setting on Primary IDE device (in English)
___________________________________________________
Description
No sound is heard from the internal or external speakers. The notebook may also seem slow to respond due to hard disk performance. This behavior occurs after the notebook has resumed from standby or hibernate.
In the Device Manager, the properties of the IDE channel to which the drive is connected, under the Advanced Settings tab, may show that the current transfer mode for the drive is PIO Mode.
Solution
Examine the properties for the Primary IDE channel:
Click Start > Control Panel > System.
Click the Hardware folder tab, then the Device Manager button.
Click the + sign to expand the IDE ATA/ATAPI controllers section.
Double-click Primary IDE Channel Properties.
Click the Advanced Properties folder tab.
Examine the Current Transfer Mode setting for Device 1. If it is set to PIO, exit the Properties screen and proceed to step 7. If not, refer to the Fixing Sound Problems document below.
On the Device Manager screen, right-click on Primary IDE Channel. Select Uninstall.
Close the Device Manager window and reboot your notebook PC.
Repeat steps 1-5. The Current Transfer Mode setting for Device 1 should now read, Multi Word DMA Mode 2.
Related Links
Fixing Sound Problems
Obtaining Software and Drivers
Microsoft - PIO setting on Primary IDE device (in English)
Updating Drivers and Software with Windows Update
Updating Drivers and Software with Windows Update
___________________________________________________
In this document:
Perform an automatic update from Microsoft (best for high-speed)
Perform a manual update from Microsoft (best for dial-up)
Related links
This document pertains to Notebook PCs with Windows Vista.
Understanding Windows Update
We recommend that the Microsoft Windows Update be used on a regular basis to locate and install the latest fixes and enhancements for their products. The Windows Update addresses issues with both the Vista operating system and the Microsoft products installed on your PC. Here are some examples of issues that using the Windows Update function can solve:
Security vulnerabilities where the computer can be subjected to malicious attacks.
Music problems when recording in Windows Media Player.
A USB device disappears or stops working.
Cannot establish a Remote Assistance connection.
Windows Vista stops responding when connected to the Internet.
There are two methods of performing an update from Microsoft: automatically and manually. Both methods work, but automatic downloads work best for fast Internet connections (like cable or DSL) and manual is best for dial-up connections. Use one of the following sections depending on your Internet connection.
Perform an automatic update from Microsoft (best for high-speed)
Perform the following steps to automatically find and install updated software and hardware drivers for your PC with Windows Vista on a preset time schedule:
If you are not already connected to the Internet, connect now.
Click Start, and type Windows Update in the Search field. Select Windows Update as soon as it becomes available.
Click Change settings in the left pane.
Under Install updates automatically, select one of the three settings that best fits your needs, set a time at which your computer will be online, and then click OK.
Your PC is now set to automatically check and accept any critical updates that become available when you are online.
Perform a manual update from Microsoft (best for dial-up)
Perform the following steps to find and install updated software and hardware drivers for your PC with Windows Vista:
Create a system restore point to back up your system before starting the update. If you do not know how to create a system restore point, see Related links for more information.
If you are not already connected to the Internet, connect now.
Click Start, and type Windows Update in the Search field. Select Windows Update as soon as it becomes available.
In the Windows Update page, click Check for updates in the left pane.
If any updates are available, click the Install updates button. Some updates may require you to restart your computer.
Your PC has now been updated with the most recent drivers and patches available through Microsoft.
___________________________________________________
In this document:
Perform an automatic update from Microsoft (best for high-speed)
Perform a manual update from Microsoft (best for dial-up)
Related links
This document pertains to Notebook PCs with Windows Vista.
Understanding Windows Update
We recommend that the Microsoft Windows Update be used on a regular basis to locate and install the latest fixes and enhancements for their products. The Windows Update addresses issues with both the Vista operating system and the Microsoft products installed on your PC. Here are some examples of issues that using the Windows Update function can solve:
Security vulnerabilities where the computer can be subjected to malicious attacks.
Music problems when recording in Windows Media Player.
A USB device disappears or stops working.
Cannot establish a Remote Assistance connection.
Windows Vista stops responding when connected to the Internet.
There are two methods of performing an update from Microsoft: automatically and manually. Both methods work, but automatic downloads work best for fast Internet connections (like cable or DSL) and manual is best for dial-up connections. Use one of the following sections depending on your Internet connection.
Perform an automatic update from Microsoft (best for high-speed)
Perform the following steps to automatically find and install updated software and hardware drivers for your PC with Windows Vista on a preset time schedule:
If you are not already connected to the Internet, connect now.
Click Start, and type Windows Update in the Search field. Select Windows Update as soon as it becomes available.
Click Change settings in the left pane.
Under Install updates automatically, select one of the three settings that best fits your needs, set a time at which your computer will be online, and then click OK.
Your PC is now set to automatically check and accept any critical updates that become available when you are online.
Perform a manual update from Microsoft (best for dial-up)
Perform the following steps to find and install updated software and hardware drivers for your PC with Windows Vista:
Create a system restore point to back up your system before starting the update. If you do not know how to create a system restore point, see Related links for more information.
If you are not already connected to the Internet, connect now.
Click Start, and type Windows Update in the Search field. Select Windows Update as soon as it becomes available.
In the Windows Update page, click Check for updates in the left pane.
If any updates are available, click the Install updates button. Some updates may require you to restart your computer.
Your PC has now been updated with the most recent drivers and patches available through Microsoft.
Using HP Recovery Manager ( For HP and Compaq Computers only )
Using HP Recovery Manager
___________________________________________________
In this document:
Key Functions of the Recovery Manager
Deciding when to create the recommended Recovery Disks
Creating the Recovery disks
Using the Recovery disks
Restore PC to original condition with the Recovery Manager from within Windows Vista
Restore PC to original condition with the Recovery Manager if Windows Vista cannot be accessed
Restore PC to original condition with the Recovery Disk
Access the Microsoft Restore utility
Install specific drivers or applications
Check the condition of the computer
Removing the Recovery Partition
This document pertains to HP Notebook PCs with Windows Vista.
Key Functions of the Recovery Manager
The HP Backup and Recovery Manager functions can help you with the following activities.
Create a recovery disk to back up the operating system and programs on the hard drive, and recover the hard drive on the PC to its original condition.
Install or restore individual software programs and device drivers to return the PC to operating condition.
Check the condition of the files on the hard drive.
Access the Microsoft Restore utility.
Remove the recovery partition to reclaim space on the hard drive.
Deciding when to create the recommended Recovery Disks
HP recommends that you create a set of operating system Recovery Disks for your notebook PC when you have set up the PC. The HP Backup and Recovery Manager prompts you to create a set of recovery CDs or DVDs when you first set up and start your computer. You may want to postpone the process and install your programs before creating the disks. In the event of a hard drive crash or system corruption, you can use the Recovery Disks to restore your system to its original condition.
Only one set of Recovery Disks can be created, and the disks are specific to individual PCs. The disks will not restore the operating system to another PC.
Creating the Recovery disks
The Recovery Manager examines your computer and determines how many blank CDs or DVDs the disk creation process will require. The disk creation process may require up to 10 or more CD-R disks or 1-3 DVD-R or DVD+R disks.
CAUTION: The disk must be either CD-R, DVD-R, or DVD+R. Do not use CD-RW or DVD-RW disks because the Read/Write type disks will cause the creation process to fail.
Create a set of operating system Recovery disks by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button, if available.
Select Recovery disk Creation, and follow the directions provided in the wizard.
After all the recovery disks are created, label the disks and store them in a safe place.
Using the Recovery disks
In the event of a failure or corruption of the hard disk, the recovery disks, or in some cases the HP Recovery Manager program itself, can restore your PC to its original factory condition. Because the Recovery process removes all software and files that you have placed on the hard drive since first starting the notebook, HP recommends:
Perform all the other troubleshooting options before doing a complete system recovery.
Perform a complete backup of all your important data and files before starting the recovery.
Restore PC to original condition with the Recovery Manager from within Windows Vista
If the PC can access Windows, use the Recovery Manager to restore the PC to the original factory condition by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button.
Select System Recovery. The computer will restart.
When the Recovery Manager appears again, select Advanced options (if available); if not, click Next, then again select System Recovery.
When prompted to use the File backup wizard to back up your computer files, HP recommends that you select this option and backup the files now.
When prompted to use the Microsoft System Restore program, select No and click Next.
When prompted to use the System Recovery, select Yes and click Next.
The final task is to make the decision to start the recovery by clicking Next.
WARNING: This is a critical point. On this screen, when you click Next, the PC will immediately begin formatting the hard drive and destroy all data. The restore process cannot be stopped.
The recovery process will return your PC to the condition it was in when you created your Recovery Disks. You must reinstall any programs or hardware and software updates.
Restore PC to original condition with the Recovery Manager if Windows Vista cannot be accessed
If the PC cannot access Windows, use Recovery Manager to restore the hard drive by following the steps below.
Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
If the Recovery Manager can access the hard drive it displays a prompt to backup up your user files before continuing the recovery. If it cannot access the hard drive to fix the system errors, the Recovery Manager starts recovering the hard drive to its original condition.
Restore PC to original condition with the Recovery Disk
If the PC cannot access Windows, use the Recovery Disk to boot computer and restore the hard drive.
The Recovery Manager function on the Recovery Disk examines the condition of the hard drive and attempts to fix any system errors to allow the PC to start and run in Windows. If the disk area used by the HP Recovery Manager is corrupted, the Recovery Manager cannot repair the errors. The Recovery Manager will read the information from the Recovery Disk and restore the drive to its original condition.
Use the Recovery disk to restore the PC by following the steps below.
Open the disk drive door and turn the PC off.
Insert the first Recovery Disk in the disk drive and close the door.
Press the power button to turn on the PC.
Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
If the Recovery Manager can access the hard drive it displays a prompt to backup up your user files before continuing the recovery. If it cannot access the hard drive to fix the system errors, the Recovery Manager starts recovering the hard drive to its original condition.
Follow the prompts to insert any additional recovery disks in the disk drive.
Access the Microsoft Restore utility
The Recovery Manager can access the Microsoft Restore utility that allows you to return the PC hard drive to an earlier state in time. The first time you attempt to recover the system, the Recovery Manager prompts you to use the Microsoft Restore.
Use the Recovery Manager to access the Restore utility by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button.
Select Microsoft System Recovery and click Next.
If there are no specified recovery points, the system prompts you to open System Protection and create a restore point, and Turn System Restore on.
If there are one or more Recovery points available, select a Date and Time when the PC was operating correctly, and click Next.
Allow the PC to restart to complete the Microsoft System Restore.
Install specific drivers or applications
You can install individual hardware and software drivers and additional applications one at a time using the HP Backup and Recovery Manager. Several applications are factory-installed on the computer. Consult the manufacturer's installation instructions for any third-party programs purchased separately.
Install an individual driver or application by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button.
Select Software program re-installation or Hardware driver re-installation, and click Next, view the prompt and Next.
Select the desired program or driver from the list, and click Next.
Allow the PC to restart if necessary to complete the installation.
Check the condition of the computer
The Recovery Manager can access the Microsoft utilities to check the condition of the memory, and files on the hard drive. The utility automatically corrects errors before they cause serious problems. Perform a Computer Checkup by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button.
Select Computer Checkup.
Select the desired type of checkup from the list, and click Next to begin.
Microsoft Memory Test - PC will restart to perform the test.
Check Disk for the Windows Partition - Runs CHKDSK on the primary partition.
Check Disk for the WinRE Partition - Runs CHKDSK on the partition reserved for the Recovery Manager partition.
Open a Command Prompt - Opens a Command Prompt window so you can run additional Windows utilities. Logon as the Administrator to run the utilities.
___________________________________________________
In this document:
Key Functions of the Recovery Manager
Deciding when to create the recommended Recovery Disks
Creating the Recovery disks
Using the Recovery disks
Restore PC to original condition with the Recovery Manager from within Windows Vista
Restore PC to original condition with the Recovery Manager if Windows Vista cannot be accessed
Restore PC to original condition with the Recovery Disk
Access the Microsoft Restore utility
Install specific drivers or applications
Check the condition of the computer
Removing the Recovery Partition
This document pertains to HP Notebook PCs with Windows Vista.
Key Functions of the Recovery Manager
The HP Backup and Recovery Manager functions can help you with the following activities.
Create a recovery disk to back up the operating system and programs on the hard drive, and recover the hard drive on the PC to its original condition.
Install or restore individual software programs and device drivers to return the PC to operating condition.
Check the condition of the files on the hard drive.
Access the Microsoft Restore utility.
Remove the recovery partition to reclaim space on the hard drive.
Deciding when to create the recommended Recovery Disks
HP recommends that you create a set of operating system Recovery Disks for your notebook PC when you have set up the PC. The HP Backup and Recovery Manager prompts you to create a set of recovery CDs or DVDs when you first set up and start your computer. You may want to postpone the process and install your programs before creating the disks. In the event of a hard drive crash or system corruption, you can use the Recovery Disks to restore your system to its original condition.
Only one set of Recovery Disks can be created, and the disks are specific to individual PCs. The disks will not restore the operating system to another PC.
Creating the Recovery disks
The Recovery Manager examines your computer and determines how many blank CDs or DVDs the disk creation process will require. The disk creation process may require up to 10 or more CD-R disks or 1-3 DVD-R or DVD+R disks.
CAUTION: The disk must be either CD-R, DVD-R, or DVD+R. Do not use CD-RW or DVD-RW disks because the Read/Write type disks will cause the creation process to fail.
Create a set of operating system Recovery disks by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button, if available.
Select Recovery disk Creation, and follow the directions provided in the wizard.
After all the recovery disks are created, label the disks and store them in a safe place.
Using the Recovery disks
In the event of a failure or corruption of the hard disk, the recovery disks, or in some cases the HP Recovery Manager program itself, can restore your PC to its original factory condition. Because the Recovery process removes all software and files that you have placed on the hard drive since first starting the notebook, HP recommends:
Perform all the other troubleshooting options before doing a complete system recovery.
Perform a complete backup of all your important data and files before starting the recovery.
Restore PC to original condition with the Recovery Manager from within Windows Vista
If the PC can access Windows, use the Recovery Manager to restore the PC to the original factory condition by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button.
Select System Recovery. The computer will restart.
When the Recovery Manager appears again, select Advanced options (if available); if not, click Next, then again select System Recovery.
When prompted to use the File backup wizard to back up your computer files, HP recommends that you select this option and backup the files now.
When prompted to use the Microsoft System Restore program, select No and click Next.
When prompted to use the System Recovery, select Yes and click Next.
The final task is to make the decision to start the recovery by clicking Next.
WARNING: This is a critical point. On this screen, when you click Next, the PC will immediately begin formatting the hard drive and destroy all data. The restore process cannot be stopped.
The recovery process will return your PC to the condition it was in when you created your Recovery Disks. You must reinstall any programs or hardware and software updates.
Restore PC to original condition with the Recovery Manager if Windows Vista cannot be accessed
If the PC cannot access Windows, use Recovery Manager to restore the hard drive by following the steps below.
Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
If the Recovery Manager can access the hard drive it displays a prompt to backup up your user files before continuing the recovery. If it cannot access the hard drive to fix the system errors, the Recovery Manager starts recovering the hard drive to its original condition.
Restore PC to original condition with the Recovery Disk
If the PC cannot access Windows, use the Recovery Disk to boot computer and restore the hard drive.
The Recovery Manager function on the Recovery Disk examines the condition of the hard drive and attempts to fix any system errors to allow the PC to start and run in Windows. If the disk area used by the HP Recovery Manager is corrupted, the Recovery Manager cannot repair the errors. The Recovery Manager will read the information from the Recovery Disk and restore the drive to its original condition.
Use the Recovery disk to restore the PC by following the steps below.
Open the disk drive door and turn the PC off.
Insert the first Recovery Disk in the disk drive and close the door.
Press the power button to turn on the PC.
Press F11 on the keyboard immediately while the computer is starting up. The HP Backup and Recovery Manager window will appear.
If the Recovery Manager can access the hard drive it displays a prompt to backup up your user files before continuing the recovery. If it cannot access the hard drive to fix the system errors, the Recovery Manager starts recovering the hard drive to its original condition.
Follow the prompts to insert any additional recovery disks in the disk drive.
Access the Microsoft Restore utility
The Recovery Manager can access the Microsoft Restore utility that allows you to return the PC hard drive to an earlier state in time. The first time you attempt to recover the system, the Recovery Manager prompts you to use the Microsoft Restore.
Use the Recovery Manager to access the Restore utility by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button.
Select Microsoft System Recovery and click Next.
If there are no specified recovery points, the system prompts you to open System Protection and create a restore point, and Turn System Restore on.
If there are one or more Recovery points available, select a Date and Time when the PC was operating correctly, and click Next.
Allow the PC to restart to complete the Microsoft System Restore.
Install specific drivers or applications
You can install individual hardware and software drivers and additional applications one at a time using the HP Backup and Recovery Manager. Several applications are factory-installed on the computer. Consult the manufacturer's installation instructions for any third-party programs purchased separately.
Install an individual driver or application by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button.
Select Software program re-installation or Hardware driver re-installation, and click Next, view the prompt and Next.
Select the desired program or driver from the list, and click Next.
Allow the PC to restart if necessary to complete the installation.
Check the condition of the computer
The Recovery Manager can access the Microsoft utilities to check the condition of the memory, and files on the hard drive. The utility automatically corrects errors before they cause serious problems. Perform a Computer Checkup by following the steps below.
Click Start and type Recovery in the Search field.
Select Recovery Manager, and when the wizard opens, click the Advanced options button.
Select Computer Checkup.
Select the desired type of checkup from the list, and click Next to begin.
Microsoft Memory Test - PC will restart to perform the test.
Check Disk for the Windows Partition - Runs CHKDSK on the primary partition.
Check Disk for the WinRE Partition - Runs CHKDSK on the partition reserved for the Recovery Manager partition.
Open a Command Prompt - Opens a Command Prompt window so you can run additional Windows utilities. Logon as the Administrator to run the utilities.
Improving the Performance of Your Computer
Improving the Performance of Your Computer
___________________________________________________
In this document:
Understanding performance issues
Use a spyware blocker to remove spyware and adware
Empty the Recycle Bin
Delete temporary files and directories
Scan the hard drive for errors
Defragment the hard drive
Prevent programs from loading at startup
This document pertains to Notebook PCs with Windows Vista.
Understanding performance issues
As a computer is used to access information on the internet and additional programs are added, the computer's performance may begin to degrade.
Use one or more of the methods below to resolve issues and improve system performance, and perform routine maintenance tasks to ensure that your notebook PC continues to work optimally.
Use a spyware blocker to remove spyware and adware
Adware is any program that displays advertising banners while it is running. This may include sometimes annoying pop-up windows. Spyware is any application that collects information from the computer and sends that information to another computer over the Internet.
These programs, just like viruses and worms, can degrade the system resources. Set up a schedule to search for and remove these types of programs.
Your notebook PC arrived loaded with a trial version of Norton Internet Security, which offers both spyware and virus protection. Always run Norton Internet Security in the background, and check at least once a week for updated virus and spyware definitions and to determine if your system has become infected.
For more information on viruses, adware, and spyware, see Related links
Close programs that are not being used
It is a good idea to save data and close program when the task is finished. Minimizing the window for a program does not stop that program from using the computer's processor and memory. Activities, like being connected to the Internet, listening to music, and running virus scans all use a lot of system resources. Schedule the use of virus scans and other system tools for a time when the computer is not being used. Work offline when convenient. Close unnecessary programs to help Windows perform more efficiently.
Empty the Recycle Bin
Deleting a file is a two-step operation. First the file is marked for deletion and temporarily stored in the Recycle Bin, then action is taken to empty the Recycle Bin. Files in the Recycle Bin take up disk space and can slow a program's operation. Do the following actions to empty the Recycle Bin frequently.
From the Windows desktop, right-click the Recycle Bin, and select Empty Recycle Bin.
Select Yes to confirm the deletion of multiple files.
Windows will remove the contents of the Recycle Bin from the hard disk (C: is most common hard drive designation).
If you are concerned about which files will be permanently deleted, open the Recycle Bin and view the file names by following the steps below:
From the Windows desktop, right-click the Recycle Bin, and select Open to view the contents of the Recycle Bin.
Select any file that is mistakenly marked for deletion, then right-click it and select Restore from the drop-down menu.
The file will be returned to its original location on the hard drive.
After restoring any files, close the Recycle Bin window and return to normal computer use.
Delete temporary files and directories
Windows uses several directories, such as the C:\WINDOWS\TEMP directory, to store files (*.tmp, *.spc) intended only for temporary use. Over time, the number of files can build up and slow the operation of programs, such as print spooling.
Windows Vista provides the Disk Cleanup utility to help reduce the number of unnecessary files on your computer and let your computer run more smoothly. Start and use Disk Cleanup by following the steps below:
Click Start and type Disk Cleanup in the Search field. Select Disk Cleanup from the menu when it becomes available. The Drive Selection window appears.
Select the drive that you wish to clean. By default, your hard drive is set as (C:).
Disk Cleanup will calculate how much space you can save by removing different types of files. Place a check next to the types of files you wish to be deleted. It is always safe to delete temporary files, internet files, and recycle bin files.
Select OK to begin the cleanup. When prompted, click Delete Files to confirm the actions.
After completing this action, continue on to Scan the hard drive for errors, below.
Scan the hard drive for errors
Error-checking examines the hard drive for file structure and physical errors. Run error-checking before running the disk defragmenter program by following the steps below:
Close all programs including background programs such as virus scanners and screen savers.
Click Start > Computer. The Computer window opens.
Right-click the hard drive's icon (C:).
Click Properties, and then click the Tools tab.
Under Error-checking, click the Check Now button.
Place checkmarks in the check boxes for the Automatically fix file system errors and Scan for and attempt recovery of bad sectors options.
Click Start, and click Schedule disk check allow a full disk scan when the computer is restarted.
Restart the computer. The disk scan can take a very long time to complete.
The results of the error-checking is displayed. Click Close to exit program when finished.
Go to Defragment the hard drive below to continue the maintenance process.
Defragment the hard drive
The Disk Defragmenter program examines all the fragmented data and program files and reorganizes them into continuous storage places on the hard drive. The defragmentation process reduces the time needed to access files on the hard drive.
Follow the steps below to defragment your hard drive. Depending on the size of the hard drive, it could take over an hour to complete the defragmentation process.
Close all programs including background programs such as virus scanners and screen savers.
Click Start > Computer. The Computer window opens.
Right-click the hard drive's icon (C:).
Click Properties, and then click the Tools tab.
Under Defragmentation, click the Defragment now button. The Disk Defragmenter window appears.
Click the Defragment now button.
NOTE: It is highly recommended that you run Disk Defragmenter on a routine basis by setting up a schedule. You may do so from this same window, now.
Prevent programs from loading at startup
At startup, many programs launch background processes that take up space in memory waiting for some system-level action to be called. Most of the processes are not needed by every program or game. Removing these speciality programs from a normal startup will improve overall performance.
WARNING: Disabling system-critical items could cause the computer to stop operating. Research all unknown task items before disabling them.
Use the System Configuration Utility to prevent items from starting when Windows launches by following the steps below.
Click Startand type System Configuration in the Search field. Select System Configuration from the menu when it becomes available.
Click the General tab, and then select Selective Startup.
On the Startup tab, clear the check boxes from any tasks that do not contribute to system performance and are unwanted. Do not clear a task check box if you do not understand the task function. Research unknown task functions on the Internet.
NOTE: If Windows or other software stops working after a task check box has been cleared, restart the computer, go to the Startup tab on the System Configuration Utility and replace the checkmark. Restarting the computer will mean losing your place in this document. You may wish to print these instructions before restarting.
After removing the checkmark from the unwanted files, click OK to accept the changes. Restart the computer.
After completing these steps, Windows will restart using the Selective Startup option. This means that Windows prevents the selected programs from starting automatically. To revert to the original state, during the startup process, deselect the Selective Startup option and select the Normal Startup.
Use System Information
System information can tell you what your hardware specifications are, such as your chip type, chip speed, amount of RAM, and so on. You may be asked to provide this information if you contact your company or a third-party software manufacturer for assistance in troubleshooting your problem. Follow the steps below to access System Information:
Click Startand type System Information in the Search field. Select System Information from the menu when it becomes available. The System Information window appears.
NOTE: You may also access the System Information window by pressing the FN key and the Esc key at the same time.
Use PC Health Check
PC Health Check is one of the many tools provided for you , and loaded onto your system when you first purchase it. PCHealth Check is available from the PC Total Care Advisor Window that appears on startup. If you have disabled this window, you can also open PC Health Check by following the steps below:
Press F1 and from the Help and Support center, selecting Troubleshooting Tools. The Troubleshooting Tools window opens. Select Use this tool to scan your system for security. . . . The PC Health Check window opens.
On opening PC Health Check, click the Start Scan button, and allow the utility to download updated components if necessary. PC Health Check should then examine your system for performance and security problems and identify issues, if any exist.
___________________________________________________
In this document:
Understanding performance issues
Use a spyware blocker to remove spyware and adware
Empty the Recycle Bin
Delete temporary files and directories
Scan the hard drive for errors
Defragment the hard drive
Prevent programs from loading at startup
This document pertains to Notebook PCs with Windows Vista.
Understanding performance issues
As a computer is used to access information on the internet and additional programs are added, the computer's performance may begin to degrade.
Use one or more of the methods below to resolve issues and improve system performance, and perform routine maintenance tasks to ensure that your notebook PC continues to work optimally.
Use a spyware blocker to remove spyware and adware
Adware is any program that displays advertising banners while it is running. This may include sometimes annoying pop-up windows. Spyware is any application that collects information from the computer and sends that information to another computer over the Internet.
These programs, just like viruses and worms, can degrade the system resources. Set up a schedule to search for and remove these types of programs.
Your notebook PC arrived loaded with a trial version of Norton Internet Security, which offers both spyware and virus protection. Always run Norton Internet Security in the background, and check at least once a week for updated virus and spyware definitions and to determine if your system has become infected.
For more information on viruses, adware, and spyware, see Related links
Close programs that are not being used
It is a good idea to save data and close program when the task is finished. Minimizing the window for a program does not stop that program from using the computer's processor and memory. Activities, like being connected to the Internet, listening to music, and running virus scans all use a lot of system resources. Schedule the use of virus scans and other system tools for a time when the computer is not being used. Work offline when convenient. Close unnecessary programs to help Windows perform more efficiently.
Empty the Recycle Bin
Deleting a file is a two-step operation. First the file is marked for deletion and temporarily stored in the Recycle Bin, then action is taken to empty the Recycle Bin. Files in the Recycle Bin take up disk space and can slow a program's operation. Do the following actions to empty the Recycle Bin frequently.
From the Windows desktop, right-click the Recycle Bin, and select Empty Recycle Bin.
Select Yes to confirm the deletion of multiple files.
Windows will remove the contents of the Recycle Bin from the hard disk (C: is most common hard drive designation).
If you are concerned about which files will be permanently deleted, open the Recycle Bin and view the file names by following the steps below:
From the Windows desktop, right-click the Recycle Bin, and select Open to view the contents of the Recycle Bin.
Select any file that is mistakenly marked for deletion, then right-click it and select Restore from the drop-down menu.
The file will be returned to its original location on the hard drive.
After restoring any files, close the Recycle Bin window and return to normal computer use.
Delete temporary files and directories
Windows uses several directories, such as the C:\WINDOWS\TEMP directory, to store files (*.tmp, *.spc) intended only for temporary use. Over time, the number of files can build up and slow the operation of programs, such as print spooling.
Windows Vista provides the Disk Cleanup utility to help reduce the number of unnecessary files on your computer and let your computer run more smoothly. Start and use Disk Cleanup by following the steps below:
Click Start and type Disk Cleanup in the Search field. Select Disk Cleanup from the menu when it becomes available. The Drive Selection window appears.
Select the drive that you wish to clean. By default, your hard drive is set as (C:).
Disk Cleanup will calculate how much space you can save by removing different types of files. Place a check next to the types of files you wish to be deleted. It is always safe to delete temporary files, internet files, and recycle bin files.
Select OK to begin the cleanup. When prompted, click Delete Files to confirm the actions.
After completing this action, continue on to Scan the hard drive for errors, below.
Scan the hard drive for errors
Error-checking examines the hard drive for file structure and physical errors. Run error-checking before running the disk defragmenter program by following the steps below:
Close all programs including background programs such as virus scanners and screen savers.
Click Start > Computer. The Computer window opens.
Right-click the hard drive's icon (C:).
Click Properties, and then click the Tools tab.
Under Error-checking, click the Check Now button.
Place checkmarks in the check boxes for the Automatically fix file system errors and Scan for and attempt recovery of bad sectors options.
Click Start, and click Schedule disk check allow a full disk scan when the computer is restarted.
Restart the computer. The disk scan can take a very long time to complete.
The results of the error-checking is displayed. Click Close to exit program when finished.
Go to Defragment the hard drive below to continue the maintenance process.
Defragment the hard drive
The Disk Defragmenter program examines all the fragmented data and program files and reorganizes them into continuous storage places on the hard drive. The defragmentation process reduces the time needed to access files on the hard drive.
Follow the steps below to defragment your hard drive. Depending on the size of the hard drive, it could take over an hour to complete the defragmentation process.
Close all programs including background programs such as virus scanners and screen savers.
Click Start > Computer. The Computer window opens.
Right-click the hard drive's icon (C:).
Click Properties, and then click the Tools tab.
Under Defragmentation, click the Defragment now button. The Disk Defragmenter window appears.
Click the Defragment now button.
NOTE: It is highly recommended that you run Disk Defragmenter on a routine basis by setting up a schedule. You may do so from this same window, now.
Prevent programs from loading at startup
At startup, many programs launch background processes that take up space in memory waiting for some system-level action to be called. Most of the processes are not needed by every program or game. Removing these speciality programs from a normal startup will improve overall performance.
WARNING: Disabling system-critical items could cause the computer to stop operating. Research all unknown task items before disabling them.
Use the System Configuration Utility to prevent items from starting when Windows launches by following the steps below.
Click Startand type System Configuration in the Search field. Select System Configuration from the menu when it becomes available.
Click the General tab, and then select Selective Startup.
On the Startup tab, clear the check boxes from any tasks that do not contribute to system performance and are unwanted. Do not clear a task check box if you do not understand the task function. Research unknown task functions on the Internet.
NOTE: If Windows or other software stops working after a task check box has been cleared, restart the computer, go to the Startup tab on the System Configuration Utility and replace the checkmark. Restarting the computer will mean losing your place in this document. You may wish to print these instructions before restarting.
After removing the checkmark from the unwanted files, click OK to accept the changes. Restart the computer.
After completing these steps, Windows will restart using the Selective Startup option. This means that Windows prevents the selected programs from starting automatically. To revert to the original state, during the startup process, deselect the Selective Startup option and select the Normal Startup.
Use System Information
System information can tell you what your hardware specifications are, such as your chip type, chip speed, amount of RAM, and so on. You may be asked to provide this information if you contact your company or a third-party software manufacturer for assistance in troubleshooting your problem. Follow the steps below to access System Information:
Click Startand type System Information in the Search field. Select System Information from the menu when it becomes available. The System Information window appears.
NOTE: You may also access the System Information window by pressing the FN key and the Esc key at the same time.
Use PC Health Check
PC Health Check is one of the many tools provided for you , and loaded onto your system when you first purchase it. PCHealth Check is available from the PC Total Care Advisor Window that appears on startup. If you have disabled this window, you can also open PC Health Check by following the steps below:
Press F1 and from the Help and Support center, selecting Troubleshooting Tools. The Troubleshooting Tools window opens. Select Use this tool to scan your system for security. . . . The PC Health Check window opens.
On opening PC Health Check, click the Start Scan button, and allow the utility to download updated components if necessary. PC Health Check should then examine your system for performance and security problems and identify issues, if any exist.
Testing a Hard Disk using the Built in Self Test
Testing a Hard Disk using the Built in Self Test
___________________________________________________
Use the steps below to test the hard drive in a Notebook PC using the HP Hard Drive Self Test.
Plug the AC Adapter into the Notebook PC.
Press and Hold the Power button for 5 Seconds to turn off the PC.
Press and hold the F10 Key. Then Press the Power button to turn on the PC releasing the F10 key after text is displayed on the screen of the PC.
After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.
Select Hard Drive Self Test
Press the Enter key to start the test.
The Hard Drive Self Test will provide an Estimated test time. A Quick test a Comprehensive test and a SMART test will execute when the Enter key is pressed.
If any test fails, contact HP service and support for instructions on how to order a replacement hard drive.
If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.
NOTE: Many PC problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test will repair soft errors on the hard drive, but it will not report the errors. After the test is complete, be sure to restart the PC to see if test repaired the problem you may be experiencing with your PC.
NOTE: The hard drive built-in test feature was added to HP Notebooks manufactured after 2003.
Testing SATA (Serial ATA) hard drives
Performing the Hard Drive Self Test on SATA hard drives may generate a message indicating that diagnostics are not supported.
Windows is accessible
If Windows starts, download and install the latest BIOS for the notebook PC. For more information, see Additional links .
After installing the latest version of BIOS software, perform the Hard Drive Self Test as described above.
Windows is not accessible
If Windows does not start properly, reset the notebook PCs BIOS to the default settings. For more information, see Additional links .
Reseat the notebook PC hard drive. Instructions may vary depending on the model notebook you are using. For specific instructions on reseating the hard drive in your notebook see the Setup and Install section of this Web site.
After reseating the hard drive, perform the Hard Drive Self Test as described in the first section of this document.
___________________________________________________
Use the steps below to test the hard drive in a Notebook PC using the HP Hard Drive Self Test.
Plug the AC Adapter into the Notebook PC.
Press and Hold the Power button for 5 Seconds to turn off the PC.
Press and hold the F10 Key. Then Press the Power button to turn on the PC releasing the F10 key after text is displayed on the screen of the PC.
After the BIOS Setup Utility is displayed, use the Right Arrow key to select the Tools menu.
Select Hard Drive Self Test
Press the Enter key to start the test.
The Hard Drive Self Test will provide an Estimated test time. A Quick test a Comprehensive test and a SMART test will execute when the Enter key is pressed.
If any test fails, contact HP service and support for instructions on how to order a replacement hard drive.
If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self Test.
NOTE: Many PC problems are related to soft failures on the hard drive. The comprehensive portion of the HP Hard Drive Self Test will repair soft errors on the hard drive, but it will not report the errors. After the test is complete, be sure to restart the PC to see if test repaired the problem you may be experiencing with your PC.
NOTE: The hard drive built-in test feature was added to HP Notebooks manufactured after 2003.
Testing SATA (Serial ATA) hard drives
Performing the Hard Drive Self Test on SATA hard drives may generate a message indicating that diagnostics are not supported.
Windows is accessible
If Windows starts, download and install the latest BIOS for the notebook PC. For more information, see Additional links .
After installing the latest version of BIOS software, perform the Hard Drive Self Test as described above.
Windows is not accessible
If Windows does not start properly, reset the notebook PCs BIOS to the default settings. For more information, see Additional links .
Reseat the notebook PC hard drive. Instructions may vary depending on the model notebook you are using. For specific instructions on reseating the hard drive in your notebook see the Setup and Install section of this Web site.
After reseating the hard drive, perform the Hard Drive Self Test as described in the first section of this document.
Power Alternates Between Battery and AC Power
Power Alternates Between Battery and AC Power
___________________________________________________
Description
The notebook PC may revert to battery power even though the AC power adapter is connected.
Solution
Use one of the following solution methods to correct this issue:
Method 1: Reset the power supply
Disconnect the notebook from any docking station or port replicator it may be attached to. Also remove printers or any other peripherals.
Disconnect the AC adapter.
Remove the battery from the notebook.
Connect the AC Adapter without the battery and turn on the notebook.
Check all connections to ensure they are not loose.
If the AC adaptor connection to the notebook is loose, the connector may be damaged and require repair. Contact HP service and support further assistance.
Press and release the Power button to start the computer .
If the notebook starts, then the AC adapter is functioning properly. Connect the battery and observe what happens. If the notebook starts to flicker between battery and AC power then continue to Method 2.
If the Power LED is off, then the AC power adapter needs to be replaced. Contact Hp service and support for assitance.
If the power LED is on, but the notebook PC does not power on, then the notebook PC needs to be repaired. Contact HP service and support further assistance.
___________________________________________________
Description
The notebook PC may revert to battery power even though the AC power adapter is connected.
Solution
Use one of the following solution methods to correct this issue:
Method 1: Reset the power supply
Disconnect the notebook from any docking station or port replicator it may be attached to. Also remove printers or any other peripherals.
Disconnect the AC adapter.
Remove the battery from the notebook.
Connect the AC Adapter without the battery and turn on the notebook.
Check all connections to ensure they are not loose.
If the AC adaptor connection to the notebook is loose, the connector may be damaged and require repair. Contact HP service and support further assistance.
Press and release the Power button to start the computer .
If the notebook starts, then the AC adapter is functioning properly. Connect the battery and observe what happens. If the notebook starts to flicker between battery and AC power then continue to Method 2.
If the Power LED is off, then the AC power adapter needs to be replaced. Contact Hp service and support for assitance.
If the power LED is on, but the notebook PC does not power on, then the notebook PC needs to be repaired. Contact HP service and support further assistance.
Display is Dim During or After Startup or Boot
Display is Dim During or After Startup or Boot
___________________________________________________
Description
During the startup or boot process of the notebook, the display is very dim and barely readable. It remains dim when it reaches the Windows desktop.
Restart the notebook with AC power
Perform the following steps to determine if the dim display is due to a hardware failure:
Connect the AC adapter to the notebook and a working electrical outlet.
Power down the notebook PC by pressing and holding the Power button for 5 seconds.
Press the Power button again to start the computer.
If the display is still dim after restarting with the AC adapter connected try changing the LCD brightness.
Change the LCD brightness
From the Windows desktop, hold the Fn key and press the F7 and F8 keys to increase or decrease the brightness of the display. If using the function keys does not resolve the problem, determine whether the Lid Actuator switch is stuck.
NOTE: The key number may vary depending on the notebook PC. The image on the key should resemble the following images:
Figure 1: Brightness Level Down
Figure 2: Brightness Level Up
NOTE: During battery power operation, the notebook display will dim to reserve battery power.
Adjust brightness control using the control panel
Some notebook PCs have the ability to adjust the brightness through video drivers. If the notebook PC has video drivers with this capability, perform the following steps:
Click Start, Control Panel and then double click Display.
Select the Settings tab and click Advanced.
If the feature is available, a tab with the video card name will be present. If it is, select that tab.
Adjust the desired brightness.
Finding the Lid Actuator switch
The Lid Actuator switch is a small button or switch located above the keyboard and LEDs on the right or left side of the notebook. It may also be located near the display hinges. Pressing this switch when the computer is on may turn the notebook display off or cause the notebook to enter a different power state.
Press the switch 2-3 times while observing the display. If the display is no longer dim the switch may need to be repaired. Contact HP service and support for further assistance.
Contact HP service and support
If the display remains dim after the troubleshooting in this document it may be possible that the backlight is damaged. Please Contact HP service and support to schedule a repair.
___________________________________________________
Description
During the startup or boot process of the notebook, the display is very dim and barely readable. It remains dim when it reaches the Windows desktop.
Restart the notebook with AC power
Perform the following steps to determine if the dim display is due to a hardware failure:
Connect the AC adapter to the notebook and a working electrical outlet.
Power down the notebook PC by pressing and holding the Power button for 5 seconds.
Press the Power button again to start the computer.
If the display is still dim after restarting with the AC adapter connected try changing the LCD brightness.
Change the LCD brightness
From the Windows desktop, hold the Fn key and press the F7 and F8 keys to increase or decrease the brightness of the display. If using the function keys does not resolve the problem, determine whether the Lid Actuator switch is stuck.
NOTE: The key number may vary depending on the notebook PC. The image on the key should resemble the following images:
Figure 1: Brightness Level Down
Figure 2: Brightness Level Up
NOTE: During battery power operation, the notebook display will dim to reserve battery power.
Adjust brightness control using the control panel
Some notebook PCs have the ability to adjust the brightness through video drivers. If the notebook PC has video drivers with this capability, perform the following steps:
Click Start, Control Panel and then double click Display.
Select the Settings tab and click Advanced.
If the feature is available, a tab with the video card name will be present. If it is, select that tab.
Adjust the desired brightness.
Finding the Lid Actuator switch
The Lid Actuator switch is a small button or switch located above the keyboard and LEDs on the right or left side of the notebook. It may also be located near the display hinges. Pressing this switch when the computer is on may turn the notebook display off or cause the notebook to enter a different power state.
Press the switch 2-3 times while observing the display. If the display is no longer dim the switch may need to be repaired. Contact HP service and support for further assistance.
Contact HP service and support
If the display remains dim after the troubleshooting in this document it may be possible that the backlight is damaged. Please Contact HP service and support to schedule a repair.
Unable to Read or Write to Smart Media Card
Unable to Read or Write to Smart Media Card
___________________________________________________
Description
Your Smart Card is not properly recognized by the Operating System. You will be unable to read or write data from the card.
Solution
CAUTION: This article contains information about modifying the registry. For information on the system registry, see the article Microsoft Knowledge Base Article: 256986 - Description of the Microsoft Windows Registry . Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, see Microsoft Knowledgebase Article: 322756 - How to back up/restore the registry in Windows XP .
Corruption of the CIS block information on the card can prevent it from being properly recognized by the Operating System. In order to gain access to a Smart Media card that has a corrupt CIS block, disable CIS block checking by adding the following registry value.
Click Start, Run.
Type regedit. Click OK.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifm21\Parameters
Click Edit, New, DWORD Value.
Type SMCISEnable. Right click on the SMCISEnable Dword and select Modify. Verify the value data is 0.
Close the registry editor.
Restart the notebook.
When you restart the computer, you will be able to access the Smart Card
___________________________________________________
Description
Your Smart Card is not properly recognized by the Operating System. You will be unable to read or write data from the card.
Solution
CAUTION: This article contains information about modifying the registry. For information on the system registry, see the article Microsoft Knowledge Base Article: 256986 - Description of the Microsoft Windows Registry . Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, see Microsoft Knowledgebase Article: 322756 - How to back up/restore the registry in Windows XP .
Corruption of the CIS block information on the card can prevent it from being properly recognized by the Operating System. In order to gain access to a Smart Media card that has a corrupt CIS block, disable CIS block checking by adding the following registry value.
Click Start, Run.
Type regedit. Click OK.
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifm21\Parameters
Click Edit, New, DWORD Value.
Type SMCISEnable. Right click on the SMCISEnable Dword and select Modify. Verify the value data is 0.
Close the registry editor.
Restart the notebook.
When you restart the computer, you will be able to access the Smart Card
Inserting a SD Removable Memory Card May Cause Blue Screen Error
Inserting a SD Removable Memory Card May Cause Blue Screen Error
___________________________________________________
In this document:
Description
Inserting, reading or writing to the SD Card may cause the notebook to stop responding and a bluescreen may appear.
Solution
To resolve this issue, perform one of the following methods:
NOTE: Verify the sliding lock isn't set to prevent reading, writing or editing data.
Figure 1: Memory Sliding Lock
Method 1: Safely remove the SD card
If the notebook stops responding or a bluescreen appears, perform the following to safely remove the SD card:
Reboot the notebook.
Repeatedly tap the F8 key until the Microsoft Windows Startup Menu displays.
Use the arrow keys to select Safe Mode, then press the Enter key.
Remove the SD card by double clicking the Safely Remove Hardare icon in the System Tray.
Select the appropriate USB Mass Storage device and click Stop.
Select the SD card and click OK.
Remove the SD card.
Reboot the notebook.
Update the drivers and software from www.hp.com .
Perform Microsoft's Windows Update. See Related Content for assistance.
Method 2: Verify SD card on another notebook or PC
Insert the SD card in another notebook or PC.
If the card fails to work on another notebook then replace the card.
If the card works correctly on the other notebook, check www.hp.com for driver and software updates for the notebook with the issue.
Method 3: Try a different SD card in your notebook PC
Verify the notebook issue by trying a secondary SD card:
Insert another SD card into the card reader on the notebook.
If the notebook stops responding or a bluescreen appears, use Method 1 to safely remove the SD card.
Update the notebook PC with the latest drivers and software from www.hp.com
Method 4: Use Microsoft System Restore
If the notebook stops responding or a bluescreen appears, perform Microsoft System Restore:
Click Start, Programs (or All Programs), Accessories, System Toolsand then . The Welcome to System Restore window displays.
Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window displays.
Select a bolded date and a restore point, and then click Next.
Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window displays.
Click Next. The computer should shut down and restart automatically after the restoration completes. The Restoration Complete window displays.
Click OK. The computer has now been restored to a previous time when it worked correctly.
NOTE: If an error message appears saying that the PC cannot be restored to the point you selected, try a different restore point.
A Restoration Complete window should appear. Click OK.
Method 5: Format the SD card
To format the SD card, perform the following:
CAUTION: This method will result in a possible loss of date on the SD card.
Safely remove the SD card using Method 1 .
Insert the SD card into a card reader on another notebook or PC.
Right click the My Computer icon on the desktop and select Open.
Locate the SD card under Devices with Removable Storage and right click on the SD card.
Select Format.
Click Start.
Click the OK on the warning message.
Click OK on the Format Complete message.
___________________________________________________
In this document:
Description
Inserting, reading or writing to the SD Card may cause the notebook to stop responding and a bluescreen may appear.
Solution
To resolve this issue, perform one of the following methods:
NOTE: Verify the sliding lock isn't set to prevent reading, writing or editing data.
Figure 1: Memory Sliding Lock
Method 1: Safely remove the SD card
If the notebook stops responding or a bluescreen appears, perform the following to safely remove the SD card:
Reboot the notebook.
Repeatedly tap the F8 key until the Microsoft Windows Startup Menu displays.
Use the arrow keys to select Safe Mode, then press the Enter key.
Remove the SD card by double clicking the Safely Remove Hardare icon in the System Tray.
Select the appropriate USB Mass Storage device and click Stop.
Select the SD card and click OK.
Remove the SD card.
Reboot the notebook.
Update the drivers and software from www.hp.com .
Perform Microsoft's Windows Update. See Related Content for assistance.
Method 2: Verify SD card on another notebook or PC
Insert the SD card in another notebook or PC.
If the card fails to work on another notebook then replace the card.
If the card works correctly on the other notebook, check www.hp.com for driver and software updates for the notebook with the issue.
Method 3: Try a different SD card in your notebook PC
Verify the notebook issue by trying a secondary SD card:
Insert another SD card into the card reader on the notebook.
If the notebook stops responding or a bluescreen appears, use Method 1 to safely remove the SD card.
Update the notebook PC with the latest drivers and software from www.hp.com
Method 4: Use Microsoft System Restore
If the notebook stops responding or a bluescreen appears, perform Microsoft System Restore:
Click Start, Programs (or All Programs), Accessories, System Toolsand then . The Welcome to System Restore window displays.
Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window displays.
Select a bolded date and a restore point, and then click Next.
Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window displays.
Click Next. The computer should shut down and restart automatically after the restoration completes. The Restoration Complete window displays.
Click OK. The computer has now been restored to a previous time when it worked correctly.
NOTE: If an error message appears saying that the PC cannot be restored to the point you selected, try a different restore point.
A Restoration Complete window should appear. Click OK.
Method 5: Format the SD card
To format the SD card, perform the following:
CAUTION: This method will result in a possible loss of date on the SD card.
Safely remove the SD card using Method 1 .
Insert the SD card into a card reader on another notebook or PC.
Right click the My Computer icon on the desktop and select Open.
Locate the SD card under Devices with Removable Storage and right click on the SD card.
Select Format.
Click Start.
Click the OK on the warning message.
Click OK on the Format Complete message.
Inserting a SD Removable Memory Card May Cause Blue Screen Error
Inserting a SD Removable Memory Card May Cause Blue Screen Error
___________________________________________________
In this document:
Description
Inserting, reading or writing to the SD Card may cause the notebook to stop responding and a bluescreen may appear.
Solution
To resolve this issue, perform one of the following methods:
NOTE: Verify the sliding lock isn't set to prevent reading, writing or editing data.
Figure 1: Memory Sliding Lock
Method 1: Safely remove the SD card
If the notebook stops responding or a bluescreen appears, perform the following to safely remove the SD card:
Reboot the notebook.
Repeatedly tap the F8 key until the Microsoft Windows Startup Menu displays.
Use the arrow keys to select Safe Mode, then press the Enter key.
Remove the SD card by double clicking the Safely Remove Hardare icon in the System Tray.
Select the appropriate USB Mass Storage device and click Stop.
Select the SD card and click OK.
Remove the SD card.
Reboot the notebook.
Update the drivers and software from www.hp.com .
Perform Microsoft's Windows Update. See Related Content for assistance.
Method 2: Verify SD card on another notebook or PC
Insert the SD card in another notebook or PC.
If the card fails to work on another notebook then replace the card.
If the card works correctly on the other notebook, check www.hp.com for driver and software updates for the notebook with the issue.
Method 3: Try a different SD card in your notebook PC
Verify the notebook issue by trying a secondary SD card:
Insert another SD card into the card reader on the notebook.
If the notebook stops responding or a bluescreen appears, use Method 1 to safely remove the SD card.
Update the notebook PC with the latest drivers and software from www.hp.com
Method 4: Use Microsoft System Restore
If the notebook stops responding or a bluescreen appears, perform Microsoft System Restore:
Click Start, Programs (or All Programs), Accessories, System Toolsand then . The Welcome to System Restore window displays.
Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window displays.
Select a bolded date and a restore point, and then click Next.
Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window displays.
Click Next. The computer should shut down and restart automatically after the restoration completes. The Restoration Complete window displays.
Click OK. The computer has now been restored to a previous time when it worked correctly.
NOTE: If an error message appears saying that the PC cannot be restored to the point you selected, try a different restore point.
A Restoration Complete window should appear. Click OK.
Method 5: Format the SD card
To format the SD card, perform the following:
CAUTION: This method will result in a possible loss of date on the SD card.
Safely remove the SD card using Method 1 .
Insert the SD card into a card reader on another notebook or PC.
Right click the My Computer icon on the desktop and select Open.
Locate the SD card under Devices with Removable Storage and right click on the SD card.
Select Format.
Click Start.
Click the OK on the warning message.
Click OK on the Format Complete message.
___________________________________________________
In this document:
Description
Inserting, reading or writing to the SD Card may cause the notebook to stop responding and a bluescreen may appear.
Solution
To resolve this issue, perform one of the following methods:
NOTE: Verify the sliding lock isn't set to prevent reading, writing or editing data.
Figure 1: Memory Sliding Lock
Method 1: Safely remove the SD card
If the notebook stops responding or a bluescreen appears, perform the following to safely remove the SD card:
Reboot the notebook.
Repeatedly tap the F8 key until the Microsoft Windows Startup Menu displays.
Use the arrow keys to select Safe Mode, then press the Enter key.
Remove the SD card by double clicking the Safely Remove Hardare icon in the System Tray.
Select the appropriate USB Mass Storage device and click Stop.
Select the SD card and click OK.
Remove the SD card.
Reboot the notebook.
Update the drivers and software from www.hp.com .
Perform Microsoft's Windows Update. See Related Content for assistance.
Method 2: Verify SD card on another notebook or PC
Insert the SD card in another notebook or PC.
If the card fails to work on another notebook then replace the card.
If the card works correctly on the other notebook, check www.hp.com for driver and software updates for the notebook with the issue.
Method 3: Try a different SD card in your notebook PC
Verify the notebook issue by trying a secondary SD card:
Insert another SD card into the card reader on the notebook.
If the notebook stops responding or a bluescreen appears, use Method 1 to safely remove the SD card.
Update the notebook PC with the latest drivers and software from www.hp.com
Method 4: Use Microsoft System Restore
If the notebook stops responding or a bluescreen appears, perform Microsoft System Restore:
Click Start, Programs (or All Programs), Accessories, System Toolsand then . The Welcome to System Restore window displays.
Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window displays.
Select a bolded date and a restore point, and then click Next.
Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window displays.
Click Next. The computer should shut down and restart automatically after the restoration completes. The Restoration Complete window displays.
Click OK. The computer has now been restored to a previous time when it worked correctly.
NOTE: If an error message appears saying that the PC cannot be restored to the point you selected, try a different restore point.
A Restoration Complete window should appear. Click OK.
Method 5: Format the SD card
To format the SD card, perform the following:
CAUTION: This method will result in a possible loss of date on the SD card.
Safely remove the SD card using Method 1 .
Insert the SD card into a card reader on another notebook or PC.
Right click the My Computer icon on the desktop and select Open.
Locate the SD card under Devices with Removable Storage and right click on the SD card.
Select Format.
Click Start.
Click the OK on the warning message.
Click OK on the Format Complete message.
Backing Up, Editing, and Restoring the Windows Registry in Windows 98, Me, 2000, and XP
Backing Up, Editing, and Restoring the Windows Registry in Windows 98, Me, 2000, and XP
___________________________________________________
This document applies to computers using Microsoft Windows 98, Me, 2000, and XP.
Windows maintains almost all of the information about your computer and its programs in a file system called the registry. The files that make up the registry are hidden system files. Changing the registry files in the wrong way can cause Windows to stop working or make Windows report the wrong information. Always backup the registry before making changes. Also, you should have technical assistance when working with the registry, either in person or by a technical document.
CAUTION: An incorrect registry entry may cause serious system problems or prevent the computer from starting. Always backup your registry.
This document describes how to create a back up of the Windows registry, how to edit it, and how to restore it in case something goes wrong.
Before you begin
Before you begin working with the registry, you should print this document, if possible, as a reference.
Step 1: Backing up the Windows registry
Use the following steps to back up the entire Windows registry.
Click Start and then Run.
In the Open field type: regedit.
In the Registry Editor, select My Computer.
In Windows 98, Me, 2000, click Registry, and then Export Registry.
In Windows XP, with My Computer highlighted, click File, and then Export.
Browse to a storage location that is easy to remember.
Under Export Range, select All.
Type in a filename. HP suggests naming the file with the current date, for example: Registry Backup 05-01-03.
Click the Save button to save the registry.
Step 2: Editing the registry
Use the Windows Registry Editor utility to make changes to the Windows registry. Editing the registry is very similar to working with files in Windows Explorer. You can browse to a location in the registry and add, rename, change data, or delete keys and values. The following steps walk through an example of how to add, modify, find, and delete registry items.
Adding a registry item
Click Start, Run.
In the Open field type: regedit.
Click the plus sign (+) next to HKEY_CURRENT_USER.
Right-click HKEY_CURRENT_USER, select New, and then click Key. A new key appears that looks like a folder.
Type AAAA as a name for the new key and press Enter. You have just created a new registry key.
Right-click the new key named AAAA, select New, and then click String Value.
Type BBBB as a new value name and press Enter. You added a new value to a key.
Modifying a registry item
Use the steps in this section to modify the registry item you created in the previous section.
Right-click the value BBBB and select Modify.
Type CCCC for the data value and press Enter. You added data to a registry value. This same method can also be used to modify existing data.
Finding a registry item
Use the steps in this section to find the registry item you modified in the previous section.
Click the minus (-) sign next to HKEY_CURRENT_USER to close branch of registry keys.
Click My Computer in the registry window to highlight it.
Click Edit, and then Find.
Type CCCC into the Find What field.
Make sure Keys, Values, and Data are selected, and click the Find Next button. The Registry Editor searches through the registry, stops, and highlights the value BBBB.
Double-click BBBB to open it and see the value data CCCC inside. Click Cancel to exit the window. You have successfully searched the registry and found the value data CCCC.
Deleting a registry item
Use the steps in this section to delete the registry item you found in the previous section.
Right-click the key named AAAA and select Delete.
Click Yes to verify the deletion of the AAAA key, the BBBB value, and the CCCC value data. You have successfully deleted a key and its values from the registry.
Figure 1: The Registry Editor
Step 3: Restoring a saved registry
If the system becomes unstable, hardware stops working, or software stops working after you edit the registry, use the following steps to restore the registry from a saved backup.
Click Start, and then Run.
In the Open field type: regedit.
Press Enter. The Registry Editor appears.
In Windows 98, Me, 2000, click Registry, and then Import Registry. In Windows XP, With My Computer highlighted, click File, and then Import.
Browse to the registry file that was saved (just like the file that was saved in Step 1).
Select the file and click OK.
Restart the computer.
___________________________________________________
This document applies to computers using Microsoft Windows 98, Me, 2000, and XP.
Windows maintains almost all of the information about your computer and its programs in a file system called the registry. The files that make up the registry are hidden system files. Changing the registry files in the wrong way can cause Windows to stop working or make Windows report the wrong information. Always backup the registry before making changes. Also, you should have technical assistance when working with the registry, either in person or by a technical document.
CAUTION: An incorrect registry entry may cause serious system problems or prevent the computer from starting. Always backup your registry.
This document describes how to create a back up of the Windows registry, how to edit it, and how to restore it in case something goes wrong.
Before you begin
Before you begin working with the registry, you should print this document, if possible, as a reference.
Step 1: Backing up the Windows registry
Use the following steps to back up the entire Windows registry.
Click Start and then Run.
In the Open field type: regedit.
In the Registry Editor, select My Computer.
In Windows 98, Me, 2000, click Registry, and then Export Registry.
In Windows XP, with My Computer highlighted, click File, and then Export.
Browse to a storage location that is easy to remember.
Under Export Range, select All.
Type in a filename. HP suggests naming the file with the current date, for example: Registry Backup 05-01-03.
Click the Save button to save the registry.
Step 2: Editing the registry
Use the Windows Registry Editor utility to make changes to the Windows registry. Editing the registry is very similar to working with files in Windows Explorer. You can browse to a location in the registry and add, rename, change data, or delete keys and values. The following steps walk through an example of how to add, modify, find, and delete registry items.
Adding a registry item
Click Start, Run.
In the Open field type: regedit.
Click the plus sign (+) next to HKEY_CURRENT_USER.
Right-click HKEY_CURRENT_USER, select New, and then click Key. A new key appears that looks like a folder.
Type AAAA as a name for the new key and press Enter. You have just created a new registry key.
Right-click the new key named AAAA, select New, and then click String Value.
Type BBBB as a new value name and press Enter. You added a new value to a key.
Modifying a registry item
Use the steps in this section to modify the registry item you created in the previous section.
Right-click the value BBBB and select Modify.
Type CCCC for the data value and press Enter. You added data to a registry value. This same method can also be used to modify existing data.
Finding a registry item
Use the steps in this section to find the registry item you modified in the previous section.
Click the minus (-) sign next to HKEY_CURRENT_USER to close branch of registry keys.
Click My Computer in the registry window to highlight it.
Click Edit, and then Find.
Type CCCC into the Find What field.
Make sure Keys, Values, and Data are selected, and click the Find Next button. The Registry Editor searches through the registry, stops, and highlights the value BBBB.
Double-click BBBB to open it and see the value data CCCC inside. Click Cancel to exit the window. You have successfully searched the registry and found the value data CCCC.
Deleting a registry item
Use the steps in this section to delete the registry item you found in the previous section.
Right-click the key named AAAA and select Delete.
Click Yes to verify the deletion of the AAAA key, the BBBB value, and the CCCC value data. You have successfully deleted a key and its values from the registry.
Figure 1: The Registry Editor
Step 3: Restoring a saved registry
If the system becomes unstable, hardware stops working, or software stops working after you edit the registry, use the following steps to restore the registry from a saved backup.
Click Start, and then Run.
In the Open field type: regedit.
Press Enter. The Registry Editor appears.
In Windows 98, Me, 2000, click Registry, and then Import Registry. In Windows XP, With My Computer highlighted, click File, and then Import.
Browse to the registry file that was saved (just like the file that was saved in Step 1).
Select the file and click OK.
Restart the computer.
Microsoft Windows Product Activation
Microsoft Windows Product Activation
___________________________________________________
In this document:
Windows Vista product activation
Windows XP product activation
Reasons why an HP or Compaq computer may need to be activated
Windows Activation terms
Related support
This document pertains to HP and Compaq desktop computers that came with Windows Vista or Windows XP.
To help prevent software piracy Microsoft Windows requires product activation before it can be used as full version software. There are different methods to make sure that the Windows Product Activation is fulfilled: Windows Product Activation (WPA) and System Locked Pre-installation (SLP).
Windows Product Activation method sends an installation ID number to Microsoft before Windows is verified and then activated. WPA involves two numbers. One is an Installation ID (generated by someone entering the COA or Product key) that the computer owner submits to Microsoft. The second is a Confirmation ID, assigned by Microsoft, and is used to activate the operating system’s software.
System Locked Pre-installation method takes place at the factory. No intervention is normally required to activate the operating system software before initial use. With SLP-activated systems, most of the computer's hardware can be replaced without needing to re-activate the software through Microsoft.
Most HP computers use System Locked Pre-installation (SLP) to reduce the amount of screens it takes to setup the computer.
Windows Vista product activation
You may be prompted to activate Windows Vista.
Figure 1: Windows Activation message
Normally, activation in Windows Vista is done automatically on HP and Compaq Desktop computers, but some conditions (turning off the computer during Windows setup, for example) can cause a Windows Activation message to appear. When this happens, Windows Vista requires activation or a system recovery.
If you can still use the Windows Vista desktop, you can click Start , right-click Computer, and select Properties to view the status of Windows Activation. Scroll down on the System Properties window to view the status information.
Figure 2: Not activated
Figure 3: Activated
If you can still open Windows Vista, you may be able to download a software update that can resolve this issue. Use Windows Update and HP Update to install all critical updates from Microsoft and HP and then restart the computer. If computer Windows Activation screens still continue or you were not able to update your computer, the rest of this information can help you activate or recover your computer.
There are three ways to activate Windows Vista: by broadband connection, by dial-up modem or by automated phone system (voice). The first two methods require an Internet connection and the last method requires a voice telephone to dial a toll-free number. The Automated Phone System may take several minutes due to the number of digits that need to be entered. Use the following steps to activate a computer when the Windows Product Activation message opens.
NOTE: A system recovery can be used as an alternative to resolve the activation issue. To start a system recovery, turn on the computer and press the F11 key repeatedly after the first screens appear. For computers sold in the United States that are being used for the first time, the system recovery process may take a little more than fifteen minutes. For computers sold in other countries/regions and for computers that experience the message after a recovery, system recovery may take longer than 45 minutes. For more information about system recovery, please refer to the HP support document, Performing a System Recovery in Windows Vista .
Before starting, if you have a broadband internet connection, make sure the network cable is connected to the computer. If you have a dial-up modem Internet connection make sure a phone line is connected to the modem connection on the computer.
From the Windows Activation window, click Type a different product key.
Figure 4: Windows Activation: Type a different product key
Enter the product key number into the product key field and then click Next. This number can be found on a Certificate of Authenticity label adhered to the lower right side of the computer's case.
Figure 5: Product key on Certificate of Authenticity label
Figure 6: Windows Activation: Change your product key for activation
If product activation was successful, a success screen is shown and Windows Vista setup continues. You are done.
If online product activation failed, an "Activate Windows Now" window opens.
Click Show me other ways to activate and then click Next.
A "How do you want to activate Windows?" window opens.
Figure 7: Windows Activation: How do you want to activate?
If a modem is not connected, skip this step.
If a modem is connected, use the following sub-steps to activate over the modem:
Make sure the phone line is not in use, click Use my modem to connect directly to the activation service, and then click Next.
Select the most appropriate country/region from the dropdown labeled "Click the nearest location", and then click Next.
NOTE: Do NOT click Activate Windows Online now.
Connecting to the activation service is displayed and the modem dials a number to activate automatically.
If product activation was successful, a success screen is shown and Windows Vista setup continues. You are done.
If product activation is not successful, you are returned to a previous screen. Repeat these steps using the automated phone system or perform a system recovery.
To use the automated phone system, click Use the automated phone system from the "How do you want to Activate?" window and then click Next.
To find available phone numbers for activation, select a location near you from the dropdown and click Next.
If a phone is not near the computer, get paper and a pencil to write down the installation IDs and Confirmation IDs.
Use a phone to dial the number provided in the "Activate Windows Now" window.
Figure 8: Windows Activation: Activate Windows now
Follow the instruction from the phone system to enter the installation ID numbers and write down the confirmation ID numbers.
Enter the confirmation ID numbers into the fields A through H, in the same sequence as the phone system provided them. When done, click Next.
If product activation still fails, perform a system recovery. For more information about system recovery, please refer to the HP support document, Performing a System Recovery in Windows Vista .
If product activation was successful, a success screen is shown and Windows Vista setup continues. You are done.
Figure 9: Windows Activation: Activation was successful
For more information about Windows Vista activation, please refer to the Microsoft support article " You may be prompted to activate Windows Vista on a computer on which Windows Vista activation was not previously required " (in English).
Windows XP product activation
If you need to activate an HP or Compaq computer that came with Windows XP, do the following:
When you try to activate your computer online, using the product key, you are prompted to call the Microsoft Activation call center. The appropriate regional phone number displays.
A Microsoft representative asks you for the Installation Identification Number (a number generated based on the Certificate of Authenticity (COA) key entered during setup or installation of XP) and the PC brand.
If the Installation Identification Number matches one assigned to an HP product, the Microsoft representative should provide a Confirmation Identification Number that allows you to complete the activation process.
Reasons why an HP or Compaq computer may need to be activated
The following conditions may cause an SLP-activated computer to require activation through Microsoft:
After recovering from HP Recovery Discs, a system recovery using "F11" is done.
Installing certain device drivers and software.
Opening certain software.
Installing certain software.
Uninstalling certain software or files.
Updating the BIOS or installing a new BIOS flash from another company beside HP.
Replacing the motherboard with one that does not contain the OEM-specific version of the BIOS.
Breaking the End-User License Agreement (EULA) by attempting to load SLP-enabled media onto a different PC.
Windows Activation terms
Windows Product Activation (WPA) - Requires a person to unlock the computer before Windows can be used.
System Locked Pre-installation (SLP) - No personal intervention is normally required to activate Windows.
End-User License Agreement (EULA). The agreement that the user of Windows must accept in order to use the Windows product.
Certificate of Authenticity (COA) - A proof of ownership identification method to help prove that a product is not counterfiet or copied. Could be in the form of a label that contains a bar code and product identification number,
Installation Identification Number (Generated based on the Certificate of Authenticity key entered during Windows setup.
Confirmation Identification Number (number that allows you to complete the activation process).
Related support
To learn more about Microsoft Product Activation, go to the Microsoft Product Activation web site (in English).
___________________________________________________
In this document:
Windows Vista product activation
Windows XP product activation
Reasons why an HP or Compaq computer may need to be activated
Windows Activation terms
Related support
This document pertains to HP and Compaq desktop computers that came with Windows Vista or Windows XP.
To help prevent software piracy Microsoft Windows requires product activation before it can be used as full version software. There are different methods to make sure that the Windows Product Activation is fulfilled: Windows Product Activation (WPA) and System Locked Pre-installation (SLP).
Windows Product Activation method sends an installation ID number to Microsoft before Windows is verified and then activated. WPA involves two numbers. One is an Installation ID (generated by someone entering the COA or Product key) that the computer owner submits to Microsoft. The second is a Confirmation ID, assigned by Microsoft, and is used to activate the operating system’s software.
System Locked Pre-installation method takes place at the factory. No intervention is normally required to activate the operating system software before initial use. With SLP-activated systems, most of the computer's hardware can be replaced without needing to re-activate the software through Microsoft.
Most HP computers use System Locked Pre-installation (SLP) to reduce the amount of screens it takes to setup the computer.
Windows Vista product activation
You may be prompted to activate Windows Vista.
Figure 1: Windows Activation message
Normally, activation in Windows Vista is done automatically on HP and Compaq Desktop computers, but some conditions (turning off the computer during Windows setup, for example) can cause a Windows Activation message to appear. When this happens, Windows Vista requires activation or a system recovery.
If you can still use the Windows Vista desktop, you can click Start , right-click Computer, and select Properties to view the status of Windows Activation. Scroll down on the System Properties window to view the status information.
Figure 2: Not activated
Figure 3: Activated
If you can still open Windows Vista, you may be able to download a software update that can resolve this issue. Use Windows Update and HP Update to install all critical updates from Microsoft and HP and then restart the computer. If computer Windows Activation screens still continue or you were not able to update your computer, the rest of this information can help you activate or recover your computer.
There are three ways to activate Windows Vista: by broadband connection, by dial-up modem or by automated phone system (voice). The first two methods require an Internet connection and the last method requires a voice telephone to dial a toll-free number. The Automated Phone System may take several minutes due to the number of digits that need to be entered. Use the following steps to activate a computer when the Windows Product Activation message opens.
NOTE: A system recovery can be used as an alternative to resolve the activation issue. To start a system recovery, turn on the computer and press the F11 key repeatedly after the first screens appear. For computers sold in the United States that are being used for the first time, the system recovery process may take a little more than fifteen minutes. For computers sold in other countries/regions and for computers that experience the message after a recovery, system recovery may take longer than 45 minutes. For more information about system recovery, please refer to the HP support document, Performing a System Recovery in Windows Vista .
Before starting, if you have a broadband internet connection, make sure the network cable is connected to the computer. If you have a dial-up modem Internet connection make sure a phone line is connected to the modem connection on the computer.
From the Windows Activation window, click Type a different product key.
Figure 4: Windows Activation: Type a different product key
Enter the product key number into the product key field and then click Next. This number can be found on a Certificate of Authenticity label adhered to the lower right side of the computer's case.
Figure 5: Product key on Certificate of Authenticity label
Figure 6: Windows Activation: Change your product key for activation
If product activation was successful, a success screen is shown and Windows Vista setup continues. You are done.
If online product activation failed, an "Activate Windows Now" window opens.
Click Show me other ways to activate and then click Next.
A "How do you want to activate Windows?" window opens.
Figure 7: Windows Activation: How do you want to activate?
If a modem is not connected, skip this step.
If a modem is connected, use the following sub-steps to activate over the modem:
Make sure the phone line is not in use, click Use my modem to connect directly to the activation service, and then click Next.
Select the most appropriate country/region from the dropdown labeled "Click the nearest location", and then click Next.
NOTE: Do NOT click Activate Windows Online now.
Connecting to the activation service is displayed and the modem dials a number to activate automatically.
If product activation was successful, a success screen is shown and Windows Vista setup continues. You are done.
If product activation is not successful, you are returned to a previous screen. Repeat these steps using the automated phone system or perform a system recovery.
To use the automated phone system, click Use the automated phone system from the "How do you want to Activate?" window and then click Next.
To find available phone numbers for activation, select a location near you from the dropdown and click Next.
If a phone is not near the computer, get paper and a pencil to write down the installation IDs and Confirmation IDs.
Use a phone to dial the number provided in the "Activate Windows Now" window.
Figure 8: Windows Activation: Activate Windows now
Follow the instruction from the phone system to enter the installation ID numbers and write down the confirmation ID numbers.
Enter the confirmation ID numbers into the fields A through H, in the same sequence as the phone system provided them. When done, click Next.
If product activation still fails, perform a system recovery. For more information about system recovery, please refer to the HP support document, Performing a System Recovery in Windows Vista .
If product activation was successful, a success screen is shown and Windows Vista setup continues. You are done.
Figure 9: Windows Activation: Activation was successful
For more information about Windows Vista activation, please refer to the Microsoft support article " You may be prompted to activate Windows Vista on a computer on which Windows Vista activation was not previously required " (in English).
Windows XP product activation
If you need to activate an HP or Compaq computer that came with Windows XP, do the following:
When you try to activate your computer online, using the product key, you are prompted to call the Microsoft Activation call center. The appropriate regional phone number displays.
A Microsoft representative asks you for the Installation Identification Number (a number generated based on the Certificate of Authenticity (COA) key entered during setup or installation of XP) and the PC brand.
If the Installation Identification Number matches one assigned to an HP product, the Microsoft representative should provide a Confirmation Identification Number that allows you to complete the activation process.
Reasons why an HP or Compaq computer may need to be activated
The following conditions may cause an SLP-activated computer to require activation through Microsoft:
After recovering from HP Recovery Discs, a system recovery using "F11" is done.
Installing certain device drivers and software.
Opening certain software.
Installing certain software.
Uninstalling certain software or files.
Updating the BIOS or installing a new BIOS flash from another company beside HP.
Replacing the motherboard with one that does not contain the OEM-specific version of the BIOS.
Breaking the End-User License Agreement (EULA) by attempting to load SLP-enabled media onto a different PC.
Windows Activation terms
Windows Product Activation (WPA) - Requires a person to unlock the computer before Windows can be used.
System Locked Pre-installation (SLP) - No personal intervention is normally required to activate Windows.
End-User License Agreement (EULA). The agreement that the user of Windows must accept in order to use the Windows product.
Certificate of Authenticity (COA) - A proof of ownership identification method to help prove that a product is not counterfiet or copied. Could be in the form of a label that contains a bar code and product identification number,
Installation Identification Number (Generated based on the Certificate of Authenticity key entered during Windows setup.
Confirmation Identification Number (number that allows you to complete the activation process).
Related support
To learn more about Microsoft Product Activation, go to the Microsoft Product Activation web site (in English).
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