Inserting a SD Removable Memory Card May Cause Blue Screen Error

Inserting a SD Removable Memory Card May Cause Blue Screen Error

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In this document:

Description
Inserting, reading or writing to the SD Card may cause the notebook to stop responding and a bluescreen may appear.
Solution
To resolve this issue, perform one of the following methods:

NOTE: Verify the sliding lock isn't set to prevent reading, writing or editing data.
Figure 1: Memory Sliding Lock

Method 1: Safely remove the SD card
If the notebook stops responding or a bluescreen appears, perform the following to safely remove the SD card:

Reboot the notebook.
Repeatedly tap the F8 key until the Microsoft Windows Startup Menu displays.
Use the arrow keys to select Safe Mode, then press the Enter key.
Remove the SD card by double clicking the Safely Remove Hardare icon in the System Tray.

Select the appropriate USB Mass Storage device and click Stop.
Select the SD card and click OK.
Remove the SD card.
Reboot the notebook.
Update the drivers and software from www.hp.com .
Perform Microsoft's Windows Update. See Related Content for assistance.

Method 2: Verify SD card on another notebook or PC

Insert the SD card in another notebook or PC.
If the card fails to work on another notebook then replace the card.
If the card works correctly on the other notebook, check www.hp.com for driver and software updates for the notebook with the issue.

Method 3: Try a different SD card in your notebook PC
Verify the notebook issue by trying a secondary SD card:

Insert another SD card into the card reader on the notebook.
If the notebook stops responding or a bluescreen appears, use Method 1 to safely remove the SD card.
Update the notebook PC with the latest drivers and software from www.hp.com

Method 4: Use Microsoft System Restore
If the notebook stops responding or a bluescreen appears, perform Microsoft System Restore:

Click Start, Programs (or All Programs), Accessories, System Toolsand then . The Welcome to System Restore window displays.
Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window displays.
Select a bolded date and a restore point, and then click Next.
Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window displays.
Click Next. The computer should shut down and restart automatically after the restoration completes. The Restoration Complete window displays.
Click OK. The computer has now been restored to a previous time when it worked correctly.

NOTE: If an error message appears saying that the PC cannot be restored to the point you selected, try a different restore point.
A Restoration Complete window should appear. Click OK.

Method 5: Format the SD card
To format the SD card, perform the following:

CAUTION: This method will result in a possible loss of date on the SD card.

Safely remove the SD card using Method 1 .
Insert the SD card into a card reader on another notebook or PC.
Right click the My Computer icon on the desktop and select Open.
Locate the SD card under Devices with Removable Storage and right click on the SD card.
Select Format.
Click Start.
Click the OK on the warning message.
Click OK on the Format Complete message.